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Miami, Florida, United States
Onsite
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What you’ll be doing
What you’ll be doing
Lead all Food & Beverage operations across restaurants, bars, lounges, banquets, catering, room service, and special events.
Develop and execute Food & Beverage strategies designed to drive guest satisfaction, revenue growth, operational efficiency, and profitability.
Oversee restaurant operations, banquet service, catering execution, culinary partnerships, and service standards across all dining outlets.
Recruit, train, coach, schedule, and develop Food & Beverage leadership teams and operational staff to support high performance and employee engagement.
Partner closely with Executive Chefs, Culinary teams, Banquets, Sales, Revenue Management, and hotel leadership to align operational and commercial strategies.
Monitor Food & Beverage revenue performance, labor costs, food costs, beverage costs, inventory management, forecasting, and departmental budgets.
Analyze guest feedback, service trends, financial performance metrics, and operational KPIs to identify opportunities for continuous improvement.
Drive guest experience initiatives, service excellence standards, menu innovation, upselling strategies, and operational consistency across all outlets.
Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, OSHA requirements, and health department standards.
Oversee banquet and catering operations for meetings, conferences, weddings, corporate events, and social functions to ensure flawless execution.
Support marketing, promotions, local partnerships, and Food & Beverage programming initiatives designed to increase visibility and guest engagement.
Maintain strong relationships with vendors, suppliers, and operational partners while overseeing purchasing and inventory management processes.
Help foster a positive, collaborative, and high-performing culture aligned with Sonesta’s People People philosophy.
Any other duties as assigned.
What great looks like
Bachelor’s degree in Hospitality Management, Business, Food & Beverage Management, Culinary Management, or related field preferred.
7+ years of progressive Food & Beverage leadership experience within hotels, resorts, restaurants, or hospitality operations.
Previous Director of Food & Beverage, Restaurant General Manager, Banquet Director, or multi-outlet hospitality leadership experience preferred.
Strong knowledge of restaurant operations, banquet management, catering sales, bar operations, culinary coordination, and guest service excellence.
Experience managing Food & Beverage financials including forecasting, budgeting, labor management, inventory control, cost analysis, and profitability.
Strong leadership and team development skills with the ability to coach, motivate, and inspire operational teams.
Knowledge of food safety regulations, HACCP standards, sanitation procedures, alcohol service laws, and health department compliance requirements.
Excellent communication, organizational, analytical, and problem-solving skills.
Ability to thrive in a fast-paced hospitality environment while balancing operational demands and guest expectations.
Flexible availability including evenings, weekends, and holidays as required in hospitality operations.
A passion for hospitality, food & beverage innovation, guest experience, leadership, and creating memorable dining experiences that keep guests coming back.
Anticipated Pay Range & Additional Job Information
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.