WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Guest Experience
- Welcome every guest with warmth, authenticity, and genuine hospitality.
- Build long-term relationships with regular guests, VIPs, hotel guests, and corporate clients.
- Guide guests through Milos menu offering as well as the extensive Greek wines selection and be able to offer appropriate recommendation at the fish market.
- Recognize the numerous returning guests and personalize the dining experience based on preferences and previous visits.
- Conduct regular table visits to ensure guest satisfaction and create memorable experiences.
- Handle guest feedback and service recovery with professionalism, empathy, and discretion.
- Maintain accurate guest profiles, including dietary preferences, celebrations, and special requests
Operational Excellence
- Support the General Manager and the Assistant General Manager in overseeing all daily restaurant operations.
- Ensure opening, operating, and closing procedures are executed consistently across all service areas.
- Conduct regular operational walkthroughs to identify and rectify service, maintenance, safety, and cleanliness issues.
- Maintain exceptional standards of cleanliness, safety, and presentation throughout the venue.
- Monitor staffing levels and labor productivity to support operational efficiency.
Leadership & Service Excellence
- Organize trainings specifically designed around Milos step of service and Milos guest journey
- Support the General Manager into foster a culture of ownership, teamwork, and accountability across all restaurant departments.
- Conduct regular coaching sessions, performance reviews, and development conversations.
- Promote a positive, inclusive, and high-performance work environment.
- Ensure all Milos service sequences, brand standards, and SOPs are consistently followed.
- Drive continuous improvement through service observations, coaching, and regular calibration with leadership.
- Participate actively at daily briefings, focused on guest experience, product knowledge, and service priorities.
Inventory & Asset Management
- Oversee stock control processes for beverage, operating supplies, equipment, and consumables.
- Ensure accurate inventory counts and reconciliation procedures are conducted.
- Maintain operational equipment in excellent working condition through regular inspection and preventive maintenance programs.
- Coordinate with Engineering and Facilities teams on maintenance requirements and capital replacements.
Compliance, Safety & Risk Management
- Ensure full compliance with Marina Bay Sands policies, food safety requirements, liquor licensing regulations, workplace safety regulations, and company procedures.
- Conduct routine safety inspections and operational audits.
- Investigate operational incidents and implement preventive measures.
- Ensure all employees are trained and compliant with health, safety, and emergency response procedures.
- Maintain operational readiness for internal and external audits.
Cross-Functional Operations
- Support Marina Bay Sands integrated resort events, VIP activations, festive operations, and large-scale property initiatives.
Job Requirements
Education & Certification
- Diploma/Degree in hospitality or related field preferred
Experience
- Minimum 3–5 years as Assistant Manager/Restaurant manager role in premium restaurants, luxury hospitality, or high-volume dining operations.
- Proven ability to lead, motivate, and develop diverse teams.
- Strong operational knowledge of food and beverage service.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to remain composed and make sound decisions in a fast-paced environment.
- Experience working with luxury guests, VIPs, and high-profile clientele is highly desirable.
- Maintains a well-groomed, professional appearance
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
