Faculty Coordinator - Family Medicine - Biltmore Campus (Asheville)

JOB SUMMARY:

Coordinate faculty and APP outpatient clinic schedules, med/peds/OB call schedule, and Inpatient schedule, provides placement of students on faculty schedules, opens clinic schedules, nutrition schedules, and pharmacy schedules in the practice management system for all FM locations. Coordinates Faculty precepting schedules per the ACGME ratio requirements. Provides administrative support to faculty, working closely with the Primary Care Service Line Director, Residency Program Administration, and Senior Administrative Assistant.   

SPECIFIC RESPONSIBILITIES:

Develop and Maintain Faculty Schedules:

• Create and maintain the daily, weekly and yearly basic pattern schedules for each faculty physician and APP for all FM sites to include Biltmore and satellite locations this includes med/peds and OB call, inpatient attending coverage and department responsibilities including but not limited to pharmacy, CoCM, and nutrition schedules.

• In coordination with Residency Program and Department needs, approve and make appropriate changes to the master schedule; manage and handle last minute changes and very complex scheduling issues to respond to resident and faculty needs.

• Coordinate faculty schedules with the Residency Program Scheduler to produce timely and accurate patient care schedules.

• Manages the weekly schedule to have an appropriate number of providers each half day to ensure access to patient care.

• Manages resident/preceptor ratio to ensure proper supervision of the residents.

• Manages all teaching clinic schedules with appropriate provider coverage to provide education/supervision to the FM residents

• Produce monthly call schedule and responsible for finding coverage when call patterns break down.

Learner Schedule Placement:

• Works with multiple departments in MAHEC to coordinate placement of learners. Learners include but are not limited to, UNCA Summer interns, UNC-SOM, Transitional Year Residents, Psychiatry Residents, WCU Nurse Practitioner students

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER

• Proficient with MS Office software (MS Word, Outlook, Excel, and Power Point). Familiar with EHR systems.

PHYSICAL DEMANDS

• Physical Demands: Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart

• Physical Activity: Occasional (0 - 33% of Workday)

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

• Associate degree or three (3) years of relevant experience, or a comparable combination of education and relevant experience, which includes administrative and scheduling experience within a large medical or other health-related field.

PREFERRED QUALIFICATIONS:

• Experience with Microsoft Word and the ability to track schedules using computer software required. Previous EHR and Practice Management experience.  

• Prior residency program experience.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader

COMPENSATION:

• $23.65/ hour, full-time, + MAHEC Total Rewards package
  

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.