Family Store Manager

About the Role

The Family Store Manager is responsible for the efficient and effective management of all recycling, retail, and administrative operations within the Esplanade Family Store. This role plays a key part in supporting The Salvation Army’s mission and values by ensuring a welcoming, well‑run, and community‑focused retail environment.

Reporting to the Corps Leader, this is a permanent, full-time role, located in Harvey Bay, QLD.

Compensation is in accordance with General Retail Award Level 6.

Key Responsibilities

• Lead the day-to-day operations of the Family Store, ensuring an exceptional customer experience, strong visual merchandising, and effective stock management.
• Manage store performance by monitoring budgets, financial reporting, banking, rostering, and wage costs while identifying opportunities for growth and improvement.
• Develop, lead and support a team of staff and volunteers through training, coaching, performance management, and ongoing professional development.
• Drive sales and community engagement through effective marketing, promotions, fundraising initiatives, and local stakeholder partnerships.
• Build and maintain strong relationships with internal teams, community organisations, government agencies, and referral partners to support an inclusive and connected service.
• Ensure compliance with Salvation Army policies, WHS requirements, security procedures, cash handling practices, and all relevant administrative and reporting obligations.

Qualifications & Experience

• Qualifications in Retail or Business (highly regarded).
• Demonstrated retail management experience, with the ability to lead, coach and develop high-performing teams.
• Demonstrated commitment to customer service excellence, with strong communication skills and the ability to build positive relationships with diverse people.
• Confident user of POS systems, computer applications, and Microsoft Office.
• A reasonable level of physical fitness to meet the demands of the role.
• Current valid Driver’s Licence.

What we offer

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Flexible working arrangements. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration