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Milwaukee, Wisconsin, United States
Onsite
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer:
Competitive salary bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.
How you will do it
Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
Provide software support and local infrastructure service support (e.g., server, network and VOIP)
Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
Provide Tech Hut services in region
Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
Assist compliance teams with audit tasks
Provide satellite office support and travel for field visits, when needed
Support vendor management as needed
Support IT procurement as needed
Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
Proactively communicate and provide updates to customers
Provide differentiated SLAs for customer-related requests or incidents
What we look for
Degree in Computer Science or related field is preferred, or equivalent experience
5 years of IT Support experience is preferred
Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred
Excellent written and verbal communication skills
Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity
Good team player, self-starter, fast learner, problem solver
Ability to work independently
HIRING SALARY RANGE: $60,000 - 70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
