Provide leadership to your team to fulfill the mission, vision, and contractual requirements of the Cecil Williams Community Ambassador Program.
Maintain high standards of performance and data collection across all Community Ambassador teams.
Monitor street activity and trends, identifying emerging issues and coordinating appropriate responses in collaboration with city agencies, law enforcement, and community partners.
Coordinate daily deployment schedules and assignments for Street Ambassadors to ensure coverage of key locations and times; cover shifts as needed.
Provide hands-on dispatch, facilitation, oversight, quality assurance, and training to ensure all Community Ambassadors are conducting efficient and effective case management of community engagements, referrals, and connections to create a safer and cleaner neighborhood.
Act as a liaison between community members, local organizations, and city agencies to address concerns and advocate for community needs with Glide values in mind. Respond to inquiries and address the concerns of community members, modelling GLIDE’s brand of unconditional love for your team of street ambassadors.
Attend regular meetings and training sessions to stay informed about neighborhood developments, resources, and best practices and share this information with your team and colleagues. Conduct regular outreach to local businesses and stakeholders to assess needs, gather feedback, and foster positive relationships within the community.
Participate in community outreach and engagement events to promote positive interactions and build relationships with residents and stakeholders.
Represent the Street Ambassador program at community meetings, events, and forums to advocate for the needs and interests of the Tenderloin community.
Coordinate training opportunities for Street Ambassadors, including CPR, first aid, Narcan administration, and cultural competency.
Maintain accurate records of interactions, observations, and outreach activities and submit reports in line with KPIs (Key Performance Indicators) outlined by the Director.
Follow Comprehensive case management best practices from the GLIDE Case Management training program.
Engage with housed and unhoused residents, businesses, landlords, visitors, and SRO facilities in the Tenderloin district with a friendly and de-escalatory demeanor, demonstrating empathy, kindness, and the values of GLIDE; Offer directions and guidance to individuals seeking assistance or information, demonstrating patience, understanding, and a willingness to help. Connect housed and unhoused residents, businesses, landlords, visitors, and SRO facilities to resources, services and amenities, including shelters, food assistance programs, and community events, with a focus on fostering a sense of community and connection.
Monitor street activity and address safety hazards, cleanliness, and illegal activities, appropriately coordinating with local authorities, partner non-profits, and GLIDE programs.
