Kolkata, West Bengal, India
Onsite
We are looking for a Field Service Engineer to provide direct technical support to customers and internal teams, ensuring smooth service delivery and operational excellence.
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.
Please feel free to peruse our website www.alfalaval.com
As a Field Service Engineer, you will:
Deliver on-site and remote service support for Alfa Laval products and systems.
Ensure compliance with health, safety, and company standards.
Execute commissioning, installation, troubleshooting, and maintenance activities.
Provide technical documentation, training, and proactive customer support.
Collaborate with sales and service teams to identify business opportunities.
Adhere to Alfa Laval policies and safety protocols.
Use PPE correctly and report unsafe practices.
Support continuous improvement in workplace safety.
Perform installation, testing, repair, and maintenance of equipment.
Conduct condition monitoring and energy audits.
Troubleshoot technical issues and perform root cause analysis.
Execute Factory and Site Acceptance Tests (FAT/SAT).
Prepare detailed service reports and maintain accurate records.
Update IT systems with service execution details.
Develop SOPs and troubleshooting guides.
Train customers on equipment operation and maintenance.
Recommend spare parts and communicate sales opportunities.
Identify service opportunities and share leads with the sales team.
Capture installed base data and support new applications.
Maintain static and rotating equipment (like GPHE, Decanter, Separator, WHE).
Provide remote support and minor repairs as needed.
Qualification: Min. qualification would be engineers graduate or diploma.
Travel: Willing to travel extensively (75–80%).
License: Valid four-wheeler driving license.
Technical Skills: Strong mechanical and electrical knowledge; ability to read technical drawings.
Experience: 5-7 years in service/manufacturing/EPC/engineering sectors.
Soft Skills: Excellent communication, customer focus, and teamwork.
Safety Awareness: Commitment to safe work practices.
Work in an open, collaborative environment.
Build a global network and learn from diverse teams.
Make a real impact on Alfa Laval’s success.
Continuous learning and development opportunities.
Reporting to: Regional Field Service Manager
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”
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