Field Service Engineer-Hartwell, GA

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you. 

• Growing your expertise and expanding your skillset with every project. 

• Owning your ambition and fueling your career growth. 

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here! (https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us)

We offer:

• Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period!

• Training and development opportunities

• 401K savings plan + company match

• Tuition reimbursement from Day 1

• Attractive employee referral program

• Paid Parental Leave

• Wellbeing Program, with rewards

• Employee Assistance Program (legal, financial, and counseling resources)

Reporting to the Field Service Manager the Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

In this role, a typical day will look like:

• Provide ongoing care and support for our customer's equipment

• Install our products and solutions at customer locations

• Diagnose and resolve challenges and problems

• Become a trusted advisor and partner for our customers, to develop excellent relationships

• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

To be successful in this role you will:

• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help

• Partner with customers to assess their needs, manage their expectations, and drive results

• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution

• Collaborate with teammates, managers and customers

• Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word

The essential requirements of the job include:

• 2 years of technical experience

• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)

• Ability to perform and/or tolerate all physical requirements of the job with or without

• Use of hand tools and manual dexterity.

• Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)

• Compliance with PPE, safety and registration requirements of customers.

Accommodation, including but not limited to:

• Lifting and carrying up to 50 lbs

• Twisting, bending, pushing, pulling, climbing, walking and kneeling

• Standing and/or sitting for extended periods of time

Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $28.00 - $30.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.