Field Service Engineer Manager

Shift:

Monday through Friday, 8:00AM - 5:00PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Responsible for the day-to-day management of a department in the Technical Field Services (TFS) team, typically consisting of approximately four to ten Group Leaders and Specialists. They plan, coordinate, and direct the operations of the field team to ensure excellent customer service, oversee the management of open projects for customers, and training/development of the team. They are responsible for ensuring that individuals operate within the quality system and drive individual productivity. 

Compensation: $90,000 - $120,000 per year

The salary range for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Essential Functions:

• Supervises staff including hiring, training, and performance.
• Oversees broad areas of the operations, such as services, technical procedures, scheduling, inventories, quality, communication, and general coordination of the team’s activities.
• Assists with receiving customer feedback and coordinating responses as required.
• Ensures the accuracy of operational databases, reports and related information.
• Participates in department and cross-functional objectives, including KPIs, budgets, timelines, implementations, improvements, personnel, and other requirements.
• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations.
• Promotes and supports the overall mission of Pace.

Qualifications

• Bachelor’s degree in chemistry or similar field and ten (5) years of related experience; OR an equivalent combination of education, training and experience. Three (3) years of team leadership is strongly preferred.
• Supervisory principles and practices
• Very complex to specialized knowledge of analytical instrumentation and techniques, such as chromatography and mass spectrometry
• Highly capable of communicating effectively with staff, coworkers and customers
• Initiative and independent judgment

Required Skills 

• Supervising and evaluating employees and providing related feedback. 
• Training others in policies and procedures related to the work. 
• Excellent documentation practices. 
• Overseeing and administering broad and varied customer service. 
• Serving as a team member and the development and management of projects. 
• Operating in both a team and individual contributor environment. 
• Interpreting, applying, and explaining applicable laws, codes and regulations. 
• Using initiative and independent judgment within established department guidelines. 
• Using tact, discretion, and prudence in working with those contacted in the course of the work. 
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. 
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. 

PHYSICAL/MENTAL REQUIREMENTS 

• Mobility to work in laboratory settings including the use of ladders and lifts, ability to lift 50 lbs, ability to drive for prolonged periods of time. 
• Will need to be available to travel overnight up to 25% of the time

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.