Field Service Engineer | Mass Spectrometry | ANZ

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love, that is what makes us Roche.

Reporting to the Engineering Manager, Roche Diagnostics Australia is looking for a Field Service Engineer, ideally with specific experience working with Mass Spectrometry. As a Field Service Engineer, you are responsible to perform the field service activities for all our Diagnostics portfolios with a primary focus on Mass Spectrometry, by provision and coordination of all activities relating to instrument installation, instrument preventative maintenance, instrument troubleshooting, software and hardware modifications, relating to both pre, during, and post sales requirements. Service will need to be performed locally, interstate, and including travel overseas to support Roche Diagnostics New Zealand when needed.

This service is provided on the basis of hours of employment typically being from 9 am to 5 pm Monday to Friday. In addition, you will be asked to participate in an on-call roster to cover the out of hours’ service requirements from 5 pm to 9 am Monday to Friday and 24 hours Saturday and Sunday.

Field Service Engineers are required to actively collaborate with the local account management teams and to participate in local and national team meetings.

We are looking for an experienced engineer with a proactive mindset, who enjoys working collaboratively in a close team environment, and is capable of working fully independently.

Key responsibilities include:

• Provide outstanding quality instrument service and support, in a timely manner, to meet the high standards expected by our customers of Roche and the products we supply and support.
• Responsible for the timely pre-installation inspection and installation of Roche and other analytical systems working with Regional Engineering Manager, Application Specialist, Project Lead, Solutions Manager, and Local Account Management Team to ensure successful installations occur.
• Ensure all Preventative Maintenance is carried out in a timely manner as per the manufacturer's guidelines.
• Ensure any ongoing instrument problems or issues are communicated to Regional Engineering Manager, Head of Service & Support, Local Account Manager, Solutions Team and or manufacturer.
• Accurately capture and report all field activities undertaken, including all labour and travel incurred via CRM system in a timely manner.
• Compliance with all Roche processes as documented in policies and procedures- complete all mandatory training by the due date.
• Ensures compliance and promotion of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of all employees and visitors.

Who You Are:

• Tertiary biomedical engineering or equivalent qualification with 3+ years of experience in field services engineering, ideally with specialist Mass Spectrometry knowledge and hands-on experience.
• Experience with Lab IT and middleware systems.
• Exceptional communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple projects.
• Availability to travel locally, regionally, nationally and internationally as required.
• Able to build and maintain strong internal and external partnerships
• Exhibit a passion for digital transformation and process enhancement.
• Excellent interpersonal skills and collaborative mindset
• Customer service orientated and a result focused professional with very good business acumen

This role is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.