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South Dublin, Éire / Ireland
Onsite
This role will be a Field based Service Engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. This role is 100% field-based and will mainly service Munster/South Ireland along with IOI as required.
Principal Duties and Responsibilities:
Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical, Ophthalmic general Medical equipment including (theatre lights, medical gas pendants, Zeiss devices, Surgical devices, Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, Urodynamics equipment etc.
Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.
Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.
Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.
Ensure all test equipment used is within calibration and in good working condition.
Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
Completion of relevant paperwork to ISO standards for traceability, audits and invoicing.
Dealing with suppliers and third-party companies as required.
Maintaining parts stock to sufficient levels.
Responding to customer queries and questions and escalating issues when required, including passing on potential leads to the Sales team.
Customer focused with the ability to support the sales department for demonstrations and trade shows as required.
Supplying device care and maintenance guidelines and training to current and new customers.
Working with Logistics Department to move devices as required for installations and demonstrations.
Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.
Undertake online training courses as required to achieve manufacturer engineer equipment trained status.
Role Requirements:
A background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering with experience of working in a field role is preferable. (Having worked in similar role with medical device experience would be a distinct advantage).
Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/ Instrumentation Engineering is preferable.
A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.
This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.
Excellent organisational and communication skills are also essential.
Highly motivated and able to work independently under own initiative as well as part of a team.
Knowledge and interest in the healthcare industry.
Excellent computer skills, good working knowledge of Microsoft Office Suite.
Dynamism and flexibility are essential.
Competent in performing and completing tasks.
Ability to work well and stay calm under pressure and good disposition.
Full driving license required
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