If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity!
Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.
Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.
Key Responsibilities:
The Field Service Technician performs safe, high-quality maintenance, troubleshooting, repair, and commissioning across the Sandvik underground and surface equipment fleet at customer sites across East Tennessee, with a primary scope of fire suppression systems. Reporting to the Field Service Manager, the role is the branch’s primary technician for the installation, inspection, servicing, testing, recharging, and commissioning of Sandvik Eclipse™ and comparable fire suppression systems, ensuring they are fully operational and compliant with manufacturer specifications, applicable NFPA and MSHA requirements, customer contracts, and Sandvik standards. When not engaged in fire suppression work, the technician performs the full range of general field service duties on Sandvik loaders, trucks, drills, and bolters, and acts as a trusted, professional point of contact for customers in the field.
Primary Scope – Fire Suppression Systems
- Install, retrofit, and commission Sandvik Eclipse™ and comparable fire suppression systems on new and existing mobile mining equipment, including tank, control valve, distribution and activation circuit routing, nozzle placement, pressure monitoring switches, status indicators, and engine shutdown integration, in line with manufacturer design and installation requirements.
- Perform scheduled fire suppression inspections, servicing, discharge testing, agent refills and recharges, and post-discharge restoration, ensuring systems are returned to full operational status and correctly tagged.
- Diagnose and rectify fire suppression faults, including loss of pressure, activation circuit leaks or damage, detection, alarm, and pressure switch faults, and engine shutdown interlock issues, on loss-of-pressure (LOP) and rise-of-pressure (ROP) systems.
- Maintain accurate fire suppression inspection, service, and test records to support customer, NFPA, and MSHA compliance, and provide operators and maintenance personnel with system familiarization on status checks, manual activation, and post-fire response.
- Identify fire risks such as fuel and hydraulic leaks, damaged hoses, and debris build-up on hot surfaces, and recommend corrective actions, system upgrades, retrofits, and service agreements to customers.
General Field Service – Sandvik Underground and Surface Fleet
- Perform scheduled and preventive maintenance, inspections, and service across the Sandvik underground fleet (loaders, trucks, development and production drills, bolters) and surface fleet (top hammer, rotary and DTH drill rigs) in line with OEM specifications and customer maintenance plans.
- Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
- Respond to breakdown and emergency service calls to minimize downtime and restore equipment safely and promptly.
- Support the assembly, pre-delivery inspection, commissioning, and handover of new and rebuilt equipment, including operator and maintenance familiarization for customer personnel.
- Remove, install, and support component change-outs and rebuilds in the field and workshop as required.
- Identify required parts, raise parts requests, and support accurate parts usage, returns, core, and warranty processes with Parts and Service Administration.
- Complete accurate, timely, standardized field service reports, work orders, and time entries in Maximo and Dayforce for every job, including failure details, root cause, and recommendations.
- Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
- Follow Sandvik, customer site, OSHA, and MSHA safety requirements at all times, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
- Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition. Including where required maintaining fit for work health and licensing requirements eg. drivers license and DOT requirements as well as MSHA certification
- Build professional customer relationships and represent Sandvik with a customer-first, solutions-focused approach.
- Complete required product, safety, and technical training, maintain current Sandvik Eclipse™ and other manufacturer fire suppression certifications, and progress through the Sandvik technician levels; share knowledge with and mentor less-experienced technicians.
Minimum Qualifications & Experience:
- High school diploma or GED required; diesel, heavy equipment, hydraulic, or electrical technical certification or completed apprenticeship preferred.
- Minimum three years of hands-on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment, with demonstrated experience installing, servicing, or inspecting fire suppression systems on mobile equipment.
- Current manufacturer-authorized installation and service certification on Sandvik Eclipse™ or a comparable mobile equipment fire suppression system (e.g., ANSUL®, AFEX, Fogmaker) strongly preferred; candidates without Sandvik Eclipse™ certification must be able to obtain it within an agreed timeframe after hire.
- Valid driver’s license with an acceptable driving record. MSHA Part 46/48 training (or ability to obtain), and ability to meet customer site-access, medical, and fit-for-duty requirements.
- Basic computer skills for electronic work orders, service reports, and time entry. Ability to travel regularly within East Tennessee and the surrounding region, including overnight stays as required.
- Working knowledge of loss-of-pressure and rise-of-pressure activation, detection and alarm circuits, and applicable fire protection requirements (e.g., NFPA 17/17A, FM 5970, and MSHA 30 CFR fire prevention and control standards).
- Ability to work independently at remote sites, communicate clearly with customers, and document work accurately.
Preferred qualifications:
- Hands-on experience installing, servicing, testing, and recharging Sandvik Eclipse™ or similar vehicle fire suppression systems (liquid, foam, dry chemical, or dual-agent) on mobile mining or heavy equipment strongly preferred.
- Field service experience maintaining and repairing Sandvik or comparable OEM underground and surface mining equipment strongly preferred.
- Experience with rock drills, drill rigs, loaders, haul trucks and component change-outs, is an advantage.
Location: White Pine, TN
Travel Requirements: Primary site location is White Pine TN, but other sites may also require assistance
Compensation Range: $30.00 to $40.00/hour
Schedule: Schedule and hours will vary.
Work Environment:
This position is based in East Tennessee and is primarily field-based at customer underground and surface mine sites, with periodic work in the branch workshop. Standard schedule is Monday through Friday, with overtime, weekend work, shift work, and on-call or emergency callouts as customer and operational needs require. Regular travel within the region, including overnight stays, is required. Work involves exposure to mobile heavy equipment, underground conditions, industrial noise, dust, confined spaces, working at heights, uneven surfaces, and weather conditions, as well as handling pressurized fire suppression components and extinguishing agents during servicing and discharge testing. The role requires the ability to lift up to 50 lbs, climb, kneel, and work in awkward positions for extended periods. Compliance with site rules, required PPE, medical or fit-for-duty requirements, and applicable safety training is mandatory.
Work authorization
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled.
Benefits:
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.
How to apply
For immediate consideration, please apply online at www.home.sandvik/careers to the Field Service Technician – Engine Specialist Position, Job ID# R0099161.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
