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Southlake, Texas, United States
Onsite
Job Type:
RegularWork Location:
Client Support Center - Southlake, TX 76092Overview:
2020 Companies is now hiring a full-time Operations Supervisor!
The Field Success Operations Supervisor will work with the Field Success Manager and team members to process new hires timely and accurately plus complete other related tasks. This role will also have management functions to oversee day-to-day activities of staff. To be successful in this position the Supervisor should be effective and efficient in all the following skills, qualifications, and knowledge.
What's in it for you?
During training, work in office 4 – 5 days per week
After training, work approximately 60% in office and 40% remote
Receive competitive salary paid weekly
Health/Dental/Vision Insurance
401K Program
Paid Time Off
Paid Holidays
Professional and fun environment
Paid Sick Leave available in accordance with state/local ordinances
Employee Assistance Program
Leadership Development Program
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Process new hires via data file uploads timely and accurately
Complete audit reports accurately as needed
Supervise, mentor, and coach the team on day to day activities, Field Success related tasks, prioritization and work planning
Properly inform Field Success Manager, Ops Director of area activities and relevant information
Assist with setup and maintenance of new hires
Assist the Field Success Manager with the development and implementation of policies, practices and procedures
Facilitate strong customer service relationships with both internal and external customers
Consistently display leadership while maintaining a positive attitude and being a good example at all times
Stay current on new programs, processes, procedures
Ensure Field Success goals and tasks are completed on schedule
Ensure data and system integrity are maintained at all times
Proactively anticipate and resolve issues utilizing expertise, experience, judgment, creativity and foresight
Perform all other tasks as assigned
Proactively support and motivate department personnel
Management functions
Ability to manage & oversee day to day functions of a staff of 6-8 employees
Willingness to jump in and assist team members during workload peaks
Administer performance reviews
Build & foster a team oriented culture
Identify efficiencies and implement processes to execute efficiencies
Qualifications
Expert level Excel user (XML Connector experience a plus)
2 yr experience using a CRM (Salesforce preferred)
2 years experience managing direct reports
Strong communication skills (verbal and oral)
Outstanding organization skills
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
