Field Support Specialist

Job Profile:

Service and Support Assistant 2 Non-Exempt

Job Family:

Service and Support

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description:

Field service specialist for ASU Parking and Transit Services (PTS) is assigned to a specialized parking facility with consistent traffic flow. The Field Service Specialist coordinates customer service delivery to faculty, staff, students and guests of the university ensuring the garage equipment is in operational order (including gate arms, ticket dispensers, intercoms, and fee computers); provides general campus information, directions, parking alternatives and other information to customers. This position will be required to work outside for entirety of shift.

Based in Los Angeles at the ASU California Center, the Field Service Specialist plays an integral role on the University Business Services (UBS) team. While the primary focus of this role is managing parking and transportation services across both the Grand and Broadway buildings, the PTS Specialist operates as part of a highly collaborative, cross-functional team. To support operational excellence, this position cross-trains across key UBS service areas, including Supply Operations, event support, mail and package delivery, and Café operations. This role offers a dynamic, hands-on environment with opportunities to master new technologies, learn evolving processes, and make a visible impact across the university community.

Salary:

$23.30 per hour

Essential Duties:

• Approach customers in a positive professional manner providing a high level of customer service.
• Greet and acknowledge customers with a friendly warm greeting, introducing yourself, and presenting a professional image in appearance and in your communication.
• Use of Parking Software programs to provide payment options.
• Prepare activity logs and report service/maintenance issues to their supervisor for resolution.
• Respond to intercom calls and communicate with a two-way radio and telephone.
• Provide general campus information to guests, including; directions, parking alternatives and other information.
• Provide minor cleaning and equipment maintenance such as; clearing ticket dispensers, adjusting gate arms, intercom, and fee computer problems.
• Provide light structure maintenance such as picking up trash throughout the facility and keeping the parking equipment clean.
• Manage traffic flow during peak ingress and egress periods for the efficient entry and exit of traffic.
• Monitor space availability and utilization; assist with events and reservation accommodations as necessary.
• Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers.
• Drive Arizona State University leased, owned or rented vehicles, and carts to various ASU locations to perform work.
• Conduct analysis and prepares reports.
• Repair equipment.
• Assist Motorists.
• Complete manual and electronic forms.
• Write exit citations.
• Participate in cross-training and skill development to expand knowledge and expertise across multiple areas of the University Business Services (UBS) team such as the ASU café, supply chain, and retail operations.
• Flexibility in work schedule, including the ability to work evenings and weekends as required by the team to provide comprehensive event support and accommodate varying event schedules and demands.
• Perform other operational duties as assigned.
• To ensure continuous coverage and high standards of customer service across all University Business Services (UBS) auxiliary units, this position cross-trains with supply chain, event operations, mail and package services, and Café operations teams.

Desired Qualifications:

• Strong Customer Service Skills: Ability to provide a welcoming and positive experience to all customers, including handling inquiries, complaints, and special requests with professionalism.
• Effective Communication: Excellent communication skills to clearly interact with customers, coworkers, and supervisors, both in-person and over the phone or radio.
• Problem-Solving Ability: Capable of addressing customer concerns or parking issues quickly and efficiently, with a focus on resolving conflicts while maintaining a calm demeanor.
• Attention to Detail: High level of accuracy in handling payment transactions, issuing tickets, and monitoring vehicle entry and exit, ensuring proper procedures are followed.
• Dependability and Punctuality: Strong work ethic with the ability to consistently show up on time and carry out tasks without supervision, ensuring smooth daily operations.
• Solid Computer Literacy: Familiarity with Microsoft Excel, Google sheets, parking management systems, payment processing, and other technology used in modern parking facilities.
• Flexibility and Adaptability: Proven ability to adjust to dynamic work schedules, including coverage for shift variations, weekends, and university events. Position hours generally range between 7:00 a.m. and 9:00 p.m. weekly, subject to adjustment based on operational demands and event schedules.
• Teamwork and Collaboration: Proven experience as an active, supportive, and adaptable team player in a dynamic and agile environment, with a willingness to assist across various departments to achieve shared team goals.

Working Environment:

• Drive and safely operate an ASU vehicle or cart, getting in and out of the vehicle frequently.
• Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.
• Work in an outdoor environment, standing and walking for extended periods of time in all weather conditions (heat, rain, wind) and frequently bending, reaching, lifting, pushing, and pulling up to 35 pounds.
• Required to use a two-way radio for communication.
• At times activities may be performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Scheduled work area subject to change.
• Activities may involve working in extreme weather conditions; hot in the summer and cold in the winter.

All applicants must be eligible to work in the United States; ASU and University Business Services (UBS) will not provide sponsorship for employment.

Department Statement:

University Business Services (UBS) supports the New American University's vision of excellence, access, and impact by providing business services and solutions to the university. UBS is comprised of

departments including Auxiliary Business Services, Environmental Health and Safety, Parking and Transit Services, Physical Security Initiatives and Emergency Management, Risk Management Services, Supply Chain Management, and Sustainability Practices.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Off-Campus: Los Angeles

Funding:

No Federal Funding

 

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.