What this Job Entails:
The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.
Scope:
- Follows established procedures on routine work
- Requires following minimal or no instructions
Your Roles and Responsibilities:
- Engage with stakeholders and partner teams with the utmost professionalism and customer service
- Ensure that SLAs and daily deliverables are met
- Follow all policies, standards or safety guidelines that the client requires
- Assist with installation of all IoT equipment and displays
- Assist with problem solving and troubleshooting of any issue that may arise during an installation
- Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required
- Assist in identifying blockers and resolving them for timely deployments and/or restoration of service
- Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards
- Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting
- Perform resets/reimages of hardware
- Ordering hardware as required and tracking
- Tracking project deployments and driving them to completion
- Provide instructional guidance to users in a detailed yet concise manner
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Ability to think and work independently
- Excellent written and oral communication skills and strong customer service skills
- Experience with spreadsheets, workflow and project management applications, and administrative software applications
- Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting
- Understanding of reading/understanding architecture, electrical, structural & system drawings
- Travel to support other sites if required
Physical Demand & Work Environment:
- Must be able to sit, stand, stoop and bend for extended periods of time
- Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment
- Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$31.79 - $50.19 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
