### **Role Summary**
We are seeking a detail-oriented and proactive Finance & Collections Manager to drive credit control, manage in-house collections, and coordinate between our financing partners and internal teams. The ideal candidate will take ownership of sensitive, judgment-driven tasks that require a mix of operational rigor and strategic oversight.
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### **Key Responsibilities**
* Oversee the complete collections lifecycle—manage escalations, exceptions, and disputes from customer acquisition through recovery.
* Evaluate and recommend credit/loan cases for financing partners (Fin1, Fin2, Fin3, Fin4) based on documentation and internal policies.
* Resolve complex customer issues, working closely with sales, field, and support teams to ensure customer satisfaction and compliance.
* Maintain and audit SOPs for all finance operations; monitor the effectiveness of automated and outsourced processes.
* Ensure all in-house documentation, KYC, and compliance requirements are up to date and audit-ready.
* Liaise with third-party vendors/agencies for physical verification, collections, and logistics as needed.
* Prepare accurate MIS reports for management and financing partners.
* Identify process gaps and recommend solutions for operational efficiency and risk mitigation.
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### **Requirements**
* 4–7 years of experience in credit, collections, or finance operations—preferably in NBFCs, banks, or high-growth startups.
* Proven track record in loan processing, credit assessment, KYC, and collections management.
* Hands-on experience with CRM/ERP tools (e.g., Zoho, Salesforce, Tally).
* Strong analytical skills—capable of interpreting reports, detecting risk, and making independent recommendations.
* Excellent stakeholder management; able to coordinate across teams and communicate effectively with partners and vendors.
* High degree of ownership, follow-through, and ethical standards.
* Graduate/Postgraduate in Commerce, Finance, or Business Administration.
* Fluency in Hindi and English (verbal and written).
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### **Preferred**
* Experience scaling up operations and/or leading automation or outsourcing projects.
* Previous exposure to digital KYC, credit bureau integrations, and reconciliation software.
* Prior team management experience is an advantage.
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### **What We Offer**
* Opportunity to work with an agile, innovation-driven team impacting the future of green mobility and financial inclusion.
* Ownership of critical finance and risk processes.
* Competitive compensation and growth prospects.
Visa sponsorship is offered for this role.
