Fitness Program Manager

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness has an exciting opportunity for a Full-Time Program Manager I - Fitness to join our team at a premier client site in Livonia, MI! If you're passionate about fitness, wellness, leadership, and creating engaging experiences that inspire others to live healthier lives, this could be the perfect opportunity for you.

🚀 What You'll Do

✨ Lead a dynamic fitness center operation by overseeing all aspects of a thriving onsite wellness program while delivering an exceptional member experience.

🎯 Drive participation and results through innovative onsite and virtual fitness and wellness programs that motivate individuals to achieve their health goals.

📈 Shape the program's success by ensuring contract compliance, managing key performance metrics, and developing outcome-focused reports that demonstrate impact and value.

👥 Coach, mentor, and inspire your team through staff supervision, training, professional development, and ongoing leadership support.

💡 Design and deliver engaging wellness initiatives including fitness programs, challenges, workshops, and special events that encourage participation and healthy lifestyles.

🏋️ Make a direct impact on members' wellness journeys by providing fitness assessments, exercise prescriptions, facility orientations, and expert fitness guidance.

🎤 Lead group fitness experiences and individual training sessions that energize participants and help them reach their personal goals.

🌟 Create a welcoming and motivating environment by providing floor supervision, building strong member relationships, and delivering outstanding customer service.

📋 Support strategic growth and operational excellence through business planning, program management, and day-to-day administrative oversight.

💙 Why You'll Love This Role

This is an excellent opportunity for an emerging fitness professional looking to expand their leadership skills, influence workplace wellness, and make a meaningful difference in the lives of others. You'll enjoy a diverse role that blends fitness instruction, program management, team leadership, and client partnership in a supportive and mission-driven environment.

Responsible for managing and directing all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports.

Key Accountabilities

• Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
• May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status. 
• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
• Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
• Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
• Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
• Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
• In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
• Other duties as needed/assigned.

Minimum Requirements

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.
• 2+ years’ related industry experience.
• Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA (if not current must obtain within 60 days of hire).
• NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency (if not current must obtain within 90 days of hire).
• Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant).
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.
• Applicants must meet hiring requirements including but not limited to pre-employment drug test.

Preferred

• Prior Supervisory experience.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. The compensation range for this role is $55,000 - $65,000 annual. Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness