Fixed Term Associate - HR Help Center Coordinator

• To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

General Responsibilities: 

• Provides functional support in the assigned sub-function, including but not limited to: 

  • HR Help Center: 

    • Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform

    • Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)

    • Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry

    • May be assigned / rotated across related sub-functions in Help Center  

• Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events

• People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle. 

• May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR 

• Other job-related duties that may be assigned from time to time. 

Basic Qualifications: 

• Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course

• Fresh grad or preferably with relevant work experience.

• Has a knowledge and experience in HR Contact Center using

• Amazon Connect or any cloud contact system

• Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft

• Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel

• Has a knowledge and experience in Gsuites

• Must possess analytical skills and customer focus.

• Good oral and written communication skills for business correspondences

• Must be flexible with working schedules, depending on business needs.

• Must be willing to work in Alabang, Muntinlupa City.