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New York, New York, United States
Hybrid
As the world moves to AI native applications, one element matters more than anything: the data. At Enterpret, we are unlocking the most impactful dataset for businesses, customer feedback. We centralize feedback across every source, like Twitter, Salesforce, Zendesk, Slack, Intercom, community forums, surveys, and Gong calls, into a single context graph. On top of it we build an adaptive taxonomy for each customer and an agent platform that lets teams query, monitor, and act on customer intelligence wherever they work, whether that's inside Enterpret, in Slack, or in their own AI tools through our MCP server.
Our customers include companies like Canva, Notion, WisprFlow, ElevenLabs, OpenRouter, Western Union, and several other Product Led Growth decacorns and F500 companies. We are backed by Kleiner Perkins, Peak XV Partners, and Unusual Ventures.
Our engineering culture is AI-native from the ground up. Agents, LLMs, and applied ML are not a side project here, they are the core of how we build. We work at the edge of what is possible in agentic systems and push past it.
Our Forward Deployed Engineering team builds exactly what a customer needs on top of the Enterpret platform, at the speed the deal or renewal demands. A custom solution, a product extension, a new capability. Every engagement has a named customer, a named outcome, and an end date. A win counts when the customer uses what we built and keeps using it. What proves general graduates into the product through the owning teams, so every engagement makes the platform stronger.
This role exists because the team needs a hands-on lead in the field. Our customers are in the US, our FDE engineers are in Bengaluru, and the gap between them is where outcomes stall today. You will be the first FDE Lead, reporting into engineering leadership. You own two things: the outcomes FDE commits to customers, and the team that delivers them.
This is a building role. You will write code, design solutions in customer offices, and lead the team from the front. We are not hiring a pure people manager.
First 30 days: You know the product hands-on and use it daily. You have sat with customer success and sales engineering, know every live engagement, and have been in the room with our top accounts. You have shipped your first build.
By 60 days: You have run your first onsite, with the outcome shipped and in use before you leave. You run the team's intake and prioritization day to day, and the US-India rhythm is yours.
By 90 days: The outcomes number is moving and visible: wins counted when customers use and keep using what FDE built. Your first handoff to a product team has gone through a clean sign-off review, and the playbook for going deep with a customer is starting to repeat.
At Enterpret, we operate with a deep sense of ownership. We play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.
We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.
