Forward Deployment Engineer, AI - Canada Remote

PerfectServe is a leading healthcare communications platform that connects providers, patients, and care teams to improve clinical collaboration and patient outcomes. We are seeking a Forward Deployment Engineer, AI, to join our Professional Services organization. This is a core, high-impact role responsible for deploying our AI product to new customers, reducing the effort it takes to bring each customer live, and continuously optimizing and extending our AI offerings.

Essential Functions:

• Help configure and rollout customers of our existing AI voice agent
• Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed
• Develop new features and fixes to the core product
• Optimize latency, inference cost, and hallucination guardrails
• Run and improve model evaluation, benchmarking, and observability across the product
• Monitor cost controls, usage monitoring, and security/PHI handling constraints
• Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging
• Help streamline and automate the onboarding process to reduce the engineering effort
  required to bring each new customer live

Qualifications:

• 3+ years software engineering experience with strong Python backend skills
• 1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale
• Cloud-native architecture experience, preferably AWS
• Experience in regulated or security-conscious environments
• Product-minded systems thinker, comfortable with ambiguity and executive communication
• Experience with voice or conversational AI a plus
• Comfortable translating non-technical customer requirements into working configuration

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $165,000 to $195,000 CAD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.