Full Stack Developer

What You’ll Do on a Typical Day :

• Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
• Operational management of Support tickets
• Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction.
• Work as part of our extended support team, doing whatever it takes to exceed customer expectations.
• Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.
• Collaborate with other departments in the company to achieve customer satisfaction.
• Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root cause and issue resolution.
• Collect information and document bugs with Engineering for API and product issues.
• Proactivity — identify opportunities and take preemptive action against potential problems
• Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Deliver against customer experience and efficiency targets.

What We’re Looking For :

• 6+ years of NodeJS, JavaScript, REST API,HTML, Microservices Experience.
• Experience on ReactJS, NextJS.
• Frontend Architecture experience is Mandatory
• ​1+ years of experience in Customer Support and technical support.
• Strong experience in REST API development with OAuth2 Security.
• OKTA integration knowledge exp is a plus
• Knowledge in MongoDB/Document DB is a plus.
• Expertise knowledge on REST API and API Security.
• Knowledge on MCP, A2A, AI Agents.
• Knowledge of HTTP, encryption, basic security concepts
• Team player with solid communication and presentation skills
• Excellent written and verbal communication in English
• Excellent customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team.
• Excellent analytical and organizational abilities both from a high level and deeply granular viewpoint.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
• Self-motivated and Strong Commitment towards keeping platform secured.