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Gurugram, Haryana, India
Onsite
About NCR VOYIX
About NCR VOYIX Corporation
NCR VOYIX Corporation (NYSE: NCR VOYIX) is a global technology company leading how the world connects, interacts and transacts with business. NCR VOYIX’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR VOYIX (www.NCR Voyix.com) is headquartered in Atlanta, Georgia.
Position Description:
As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
Responsibilities:
Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Genesys solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys PureCloud environment, supporting applications and cloud configuration. This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications.
Position Requirements:
Three years’ experience (Grade 10) Five years (Grade 11), Seven years (Grade 12) with voice infrastructure design and support in a Genesys environment with scripting and advanced features. Genesys support, design and implementation with general telephony engineering, technical project management and leadership. Experience with multi-site configurations in system engineering and administration role. Telecom engineering including VoIP design and architecture.
Primary Technical Skills:
Secondary Technical Skills:
Non-Technical Skills:
Education:
Bachelor's degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline, an applicable training certificate from an accredited training institution, or equivalent work experience.
Any of the following are a Plus:
EEO Statement
Integrated into our shared values is NCR VOYIX's commitment to diversity. NCR VOYIX is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR VOYIX only accepts resumes from agencies on the NCR VOYIX preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR VOYIX employees, or any NCR VOYIX facility. NCR VOYIX is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”