Global Collections Specialist (Contract/Temp)

Position: Temporary Global Collections Specialist (Parental Leave Coverage)

Role Summary: We are seeking a Temporary Collections Specialist to cover our Global Collections Specialist's responsibilities during her parental leave. This role will focus on billing operations and ensure timely collection of Accounts Receivable. The ideal candidate will be able to ramp quickly, develop cross-functional relationships within the company and with customers, and maintain the accuracy and efficiency of our financial operations throughout the coverage period.    

Responsibilities:

• Monitor the Accounts Receivable inbox, resolving day-to-day inquiries directly and routing or escalating more complex issues to the appropriate team members or management as needed.
• Create, verify, and distribute customer invoices in NetSuite and vendor portals (e.g., Ariba, Coupa, Tipalti), ensuring accuracy against order forms and POs prior to billing.
• Monitor and manage accounts receivable ledgers, ensuring payments are collected on time.
• Responsible for collecting outstanding receivable balances in accordance with the company's collection policies.
• Follow up on overdue invoices through phone calls, emails and/or letters to ensure prompt payment.
• Handle customer inquiries related to Neo4j's credit card-based product offerings (i.e. updating addresses in Stripe, re-sending invoices, resolving disputes).
• Complete new vendor onboarding forms and address other Accounts Receivable-related requests from the Sales team.
• Support the Sales team in obtaining customer Purchase Orders timely and track pending POs.
• Apply customer payments daily in NetSuite, ensuring they reconcile with the bank.
• Participate in process improvement projects and conduct ad hoc analyses as needed.
• Support revenue-related audits and reviews, including providing documentation and addressing requests from external auditors.

Qualifications:

• Fundamental accounting knowledge
• Minimum three years accounts receivable experience
• Experience resolving customer inquiries or billing disputes directly
• NetSuite and Salesforce experience in a SaaS business desired
• Tesorio experience a plus
• Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure) a plus
• Proficient with Excel and Google Sheets
• Knowledge of accounting close processes
• Excellent communication skills (written and verbal)
• Ability to organize, prioritize and work under critical deadlines
• Strong attention to detail, particularly in reconciling order forms, POs, and sales orders prior to invoicing, paired with excellent customer service skills
• Experience resolving customer inquiries or billing disputes directly
• Work independently and balance multiple tasks simultaneously
• Experience working or collaborating with international/remote team members across time zones a plus
• Available to start on short notice and commit to the full duration of the temporary assignment