The Global People Services Specialist is responsible for the accurate and timely administration of payroll and employee lifecycle transactions while delivering exceptional HR operational support. This role serves as a key member of the Global People Services (GPS) team, providing high-quality support to employees, managers, and HR stakeholders across multiple regions.
The Global People Services Specialist acts as a primary point of contact for payroll and HR-related inquiries, ensuring accurate processing of employee data, payroll transactions, and workforce changes throughout the employee lifecycle. This position is responsible for maintaining data integrity within HR and payroll systems, ensuring compliance with applicable federal, state, local, and company regulations, and supporting continuous improvement initiatives that enhance operational efficiency and the employee experience.
The ideal candidate demonstrates strong attention to detail, a customer-focused mindset, and the ability to manage confidential information while supporting payroll administration, HR operations, and employee services.
Essential Duties and Responsibilities
Payroll Administration
- Maintain employee records, including hires, terminations, transfers, promotions, compensation changes, and leave events.
- Investigate, resolve, and respond to payroll discrepancies and employee payroll inquiries.
- Review and validate employee data impacting payroll, taxes, benefits, and other pay-related processes.
- Maintain confidentiality of payroll and employee information.
- Generate payroll reports, audits, metrics, and workforce analytics as required.
- Support payroll system testing, integrations, upgrades, implementations, and process enhancements.
- Serve as the primary liaison with our Canadian managed service provider (ADP) to resolve payroll discrepancies, approve funding, and ensure full adherence to provincial and federal employment standards.
- Maintain cross-system data consistency by extracting and inputting recurring and one-time personnel changes from Workday into ADP Canada.
Employee Lifecycle Administration
- Process employee lifecycle transactions, including onboarding, hires, transfers, promotions, compensation changes, organizational updates, leaves of absence, and terminations.
- Maintain accurate and complete employee records within HRIS and payroll systems.
- Support onboarding and offboarding activities to ensure a seamless employee experience.
- Coordinate employment documentation and maintain personnel records in accordance with company policies and compliance requirements.
- Ensure required approvals, workflows, and documentation are completed accurately and within established timelines.
- Support employee records management, document retention, and data governance standards.
- Support system integration audits and data quality assessments to ensure accuracy, compliance, and data integrity.
Employee and Manager Support
- Provide Tier 1 and Tier 2 support related to payroll, benefits, HR policies, leave administration, employee data changes, and HR systems.
- Resolve inquiries through effective case management while meeting established service level agreements (SLAs).
- Escalate complex issues to Centers of Excellence (COEs), HR Business Partners, Payroll, Benefits, Legal, Compliance, or other functional teams as appropriate.
- Deliver a high level of customer service and support a positive employee experience.
- Educate employees and managers on payroll processes, HR procedures, and available self-service resources.
Continuous Improvement and Operational Excellence
- Identify opportunities to improve processes, increase efficiency, and enhance service delivery.
- Participate in continuous improvement initiatives, process standardization, and automation efforts.
- Develop and maintain standard operating procedures (SOPs), job aids, knowledge articles, and employee self-service documentation.
- Support cross-functional and global HR projects, system implementations, and organizational initiatives.
- Contribute to a culture of operational excellence, quality, and continuous learning.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or a related field; equivalent combination of education and experience may be considered.
- Minimum of 2-5 years of experience in Payroll, Human Resources, HR Operations, Shared Services, Employee Services, or a related function.
- Working knowledge of payroll practices, wage and hour laws, payroll tax requirements, and employee benefits administration.
- Experience using HRIS and payroll systems such as Workday, UKG, ADP, Dayforce, SAP SuccessFactors, or similar platforms.
- Strong customer service, problem-solving, and analytical skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong attention to detail with a high level of accuracy and accountability.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
