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Paris, Île-de-France, France
Hybrid
Vestiaire Collective is looking for a Global sales and technical support assistant to join our B2C team.
The B2C team is the dedicated team for our professional sellers, with a dual mission to drive their commercial growth and support them daily through education, tool adoption, and operational assistance
Advise and support our professional sellers located across Europe, US and APAC! You will be a part of the Global B2C team, reporting directly to the B2C Director and working in direct collaboration with Project and Market Manager.
Seller Support & Onboarding
Daily Support: Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers
Project Execution: Assist Market and Project Managers in the rollout of cross-partner initiatives and supply development projects.
Seller Onboarding: Own the end-to-end operational onboarding of new professional sellers until they are successfully active on the platform
Process Improvement: Improve internal processes and eliminate operational bottlenecks
Feedback Relay: Consolidate seller feedback and operational needs to help managers tailor success plans, acting as the internal voice of the partners.
Seller Education
Best Practices: Educate sellers on optimal sales strategies and platform tool management to boost their commercial success.
Tool Adoption: Support training efforts by guiding sellers on best practices, answering their questions, and ensuring they successfully adopt our platforms and tools
Technical Support & Incident Management
Technical support:Troubleshoot and respond to requests for technical assistance our partners may face, coordinating with internal tech resources
First-line Tech Support: Act as the primary liaison for technical issues, performing initial triage and pre-investigation on partner incidents (via JIRA) before coordinating with internal Tech resources.
Automation & API Integration: Take charge of the technical onboarding and integration of our top-tier sellers onto automated bulk upload tools (API, Bulk Tool, integrations), ensuring seamless catalog synchronization.
Documentation & Roadmap: Update external and internal support documentation and compile recurring technical requests to help the team feed the product roadmap
Experience: 2+ years experience in partner / sales support, B2B operations or technical account support within an e-commerce or marketplace environment.
Customer focused with strong written and verbal communication skills in French, English and Italian is a +
Analytical mindset focused on identifying operational bottlenecks, collecting structured feedback, and proposing scalable process improvements.
Data Skills: Proficient in MS Excel for daily data tracking, reporting, and operational analysis
Tech appetite: experience or strong interest in automated solutions (APIs, Bulk Upload tools, Inventory Management Systems) and not afraid to deep dive into the technical aspects of the business
Soft Skills: Strong organizational, team spirit and attention to detail. We need people who know how to act decisively, look for root causes and have a problem solving mindset to facilitate the collection of information required and ability to meet deadlines
Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria.
At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact.
If this role excites you but your experience doesn’t align perfectly, we still encourage you to apply, your perspective could be exactly what we’re looking for.
Vestiaire Collective is proud to be an equal opportunity employer.
PS: We take candidate experience seriously, and your safety too !
Vestiaire Collective will only contact you through official email addresses ending in @vestiairecollective.com or no-reply@hire.lever.co.
We will never:
If you receive a suspicious message, please report it to: talentacquisition@vestiairecollective.com
