Global Technology Solutions - End User Device Management Off-Cycle Internship (Jul - Dec 26)

Key Responsibilities: 

• Assist in the operations of the EUC asset life cycle, including planning and overseeing of deployment (e.g. staff onboarding), loan, refresh, and retirement (staff offboarding) of end-user devices ensuring timely updates and replacements. 

• Assist in software packaging, release, and deployment processes to ensure smooth and efficient software updates. 

• Provide IT support, including technical troubleshooting, software installation, and upgrades. 

• Help with post-resolution follow-ups of incidents and fulfill IT service requests. 

• Participate in the Collaborate with various departments, including HR, IT, security, and procurement, to ensure seamless operations. 

• Maintain accurate records of all EUC assets, including their status, location, and user assignments. 

• Ensure that all end-user devices comply with the firm's security policies and standards. 

Requirements: 

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field. 

• Basic understanding of IT support and end-user device management. 

• Willingness to learn and develop technical skills in troubleshooting, software installation, and device configuration. 

• Strong interest in providing excellent customer service and the ability to communicate effectively with users at all levels. 

• Familiarity with IT asset management principles and best practices is a plus. 

• Awareness of security policies and standards related to end-user devices. 

• Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously. 

• Strong organizational skills and attention to detail.