Global Workplace Systems and Processes Lead

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. 

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role 

We're looking for a Global Workplace Systems and Processes Lead to join our Workplace Excellence team, reporting to the Head of Workplace Excellence. This role sits at the intersection of performance management, financial controls, systems optimization, and data-driven decision making.

In this position, you'll design and implement performance frameworks that matter—building KPIs, SLAs, and executive dashboards that drive real insights and improvement. You'll establish financial controls across budgeting, procurement, and vendor management while ensuring compliance with our policies.

You'll also lead the charge on critical tools and systems like IWMS, ticketing platforms, and financial tracking systems, driving AI integration for automation. Working closely with cross-functional teams, you'll provide BI-driven insights and technical leadership on projects that shape how we operate globally.

This is a role for someone who thrives on structure, analysis, and continuous improvement—someone who can lead, deliver, and care about making a lasting impact on workplace operations.

These are some of the key components to the position: 

• Design, implement and maintain a performance management framework (KPIs, SLAs, operational metrics) and executive reporting/dashboards; perform deep-dive analyses and recommend improvements
• Establish and manage financial controls for Workplace processes (budgeting, procurement, vendor management, expense tracking); ensure compliance with policies and collaborate with Finance/Audit
• Oversee OpEx and CapEx planning and forecasting to support strategic decision-making and resource allocation
• Lead selection, implementation and optimisation of critical tools/systems (e.g., IWMS, ticketing, financial tracking); define requirements, manage vendors, ensure data integrity
• Coordinate training and change management initiatives; drive AI integration for automation to enhance efficiency and effectiveness
• Provide advanced data analysis and BI-driven insights (scenario modeling, risk assessment, ROI evaluation) and translate findings into clear narratives for leadership
• Provide technical leadership on project and process frameworks (Agile/Waterfall), map and improve processes, drive continuous improvement
• Manage a portfolio of operational and strategic projects (delivery, resourcing, risk mitigation) while maintaining focus on quality outcomes

What will you bring to the team?

• Degree-level knowledge in Business, Finance, or Operations, or equivalent combination of professional certifications and practical experience

• Proven track record of establishing controls and performance metrics in Business Operations, Financial Analysis, Corporate Real Estate, or similar environments
• Demonstrated expertise designing and implementing financial control frameworks and performance measurement systems
• Proven ability to perform advanced data analysis and produce executive-level insights using BI tools (e.g., Tableau, Power BI) and advanced spreadsheet modeling
• Strong technical project management skills and experience implementing enterprise-level systems (e.g., ERP, IWMS)
• Excellent communication, presentation, and stakeholder management skills to collaborate effectively across all levels
• Master's degree (e.g., MBA) or professional certifications (PMP, Six Sigma, CPA, FM/Workplace certification) is a plus
• Experience in a high-growth or rapidly scaling technology company is desirable
• Familiarity with governance, risk, and compliance (GRC) best practices is beneficial

At JET, this is how we play 

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. 

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.  

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging 

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

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