Good Hands Repair Network - Automotive Virtual Triage Total Loss Adjuster - Remote

Key Responsibilities:

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Work Location

Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need: 

• A dedicated workspace in your residence that is private and free from distractions

• A minimum internet bandwidth of 50 MB down/5 MB up 

• Appropriate work surface and seating  

What will Allstate provide:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) 

• Connectivity reimbursement of $80 per month to offset some of the cost of internet

   After being hired, employees may need to travel and participate in in-person training.

Preferred Experience

• You have 18 months or more experience writing Auto collision estimates 

• You have prior experience using an auto estimating program such as: CCC One / Mitchel, Audatex 

Functional Skills

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations, and decision-making process.

• May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly

• Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss

• Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts   

• Evaluates diminished value in a moderately complex or occasionally complex claim

• Triage moderately complex and occasionally complex total loss claims

• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties

• Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices

• Responds to moderately complex and occasionally complex arbitrations contentions

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets

• All required licenses will need to be obtained within 60 days of hire

• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

• This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: 

• Competitive salary based on experience and qualifications

• Medical, dental, and vision coverage

• Allstate pension plan and 401(k) savings plan

• Ayco financial coaching 

• Spring Health mental and emotional wellbeing resources

• Paid parental leave

• Adoption reimbursement 

• Paid time off

• Tuition reimbursement 

• Wellness incentives

• Allstate Foundation donation match and grant opportunities

To learn more about our benefits and programs visit AllstateGoodLife.com

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Please note, you may be required to attend a 2-week training that will take place in Dallas, TX.

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