Graduate Academic Advisor I

Job Title

Graduate Academic Advisor I

Agency

Texas A&M University

Department

Bush School Of Government And Public Service

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

We are looking for a student-focused, organized, and collaborative professional who is passionate about helping graduate students achieve their academic and career goals. The ideal candidate excels at building relationships, providing clear guidance on academic requirements and processes, and connecting students with resources that support their success. They are detail-oriented and dependable, with the ability to maintain accurate student records and manage multiple priorities effectively. Strong communication and problem-solving skills are essential, along with a commitment to delivering exceptional service to our student population. We value candidates who are adaptable, proactive, and enthusiastic about supporting recruitment efforts and contributing to the continued growth of the Bush School's online graduate programs.

What You Need to Know

Salary: Compensation will be commensurate to the selected hire’s experience. 

Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. 

Essential Duties/Tasks

• Graduate Advising and Graduate Student Support - Collaborate with students to establish realistic goals, communicate important dates and deadlines, and refer students to university resources that can assist in meeting their needs or solving problems. Advise graduate certificate students and review certificate program plans. Pre-register and register students for their chosen courses. Provide information about add/drops, Q drops/withdrawals, ombuds issues, professional concerns, financial aid, student services, academic schedules, course schedules, course planning and selections, and career and educational goals.  Maintain accurate documentation of student progress to certificate completion using Salesforce. Assist students who wish to apply for re-admission.
• Recruiting - Guide prospective students through the application process. Conduct a high quantity of phone calls to present and distribute information to prospective students. Respond to phone and web-generated inquiries from students and prospective students. Travels to and attends recruiting events. Perform general office and customer service work. Maintain records of student and prospective student contacts. Use Salesforce to review prospect records, log interactions, etc.
• Event Support - Assist the Graduate Program Coordinator with Virtual Information Sessions for prospective students. Assist with hosting events for current graduate students (such as residency weeks, graduation receptions, certificate completion ceremony, etc.).
• Faculty Support - Assist Bush School faculty and staff on university processes and policies for graduate programs.

Qualifications

Required Education and Experience: 

• Bachelor’s degree or equivalent combination of education and experience.
• No experience required.

Knowledge, Skills, and Abilities: 

• Strong organizational and record-keeping skills.
• Effective communication and interpersonal skills.
• Ability to support event or activity coordination.
• Proficiency in standard office software and technology.
• Ability to work with confidential information.
• Ability to think critically.
• Ability to multitask and work cooperatively with others.

Preferred Qualifications:

• Two or more years of customer service experience.
• Experience in recruiting graduate, non-degree-seeking, and distance education students.
• Sales experience.
• Recruiting experience at conferences, symposiums, graduate and professional school fairs, career fairs, and other related events.
• Valid class “C” vehicle operator’s license.
• Working knowledge of Salesforce customer relationship management (CRM) platform, spreadsheets, word processing, Banner 9, and Howdy.
• Highly organized and able to manage multiple tasks concurrently.

Who We Are

The Bush School of Government and Public Service, https://bush.tamu.edu, was founded in 1997, under President George H.W. Bush's philosophy that public service is a noble calling. Since then, the Bush School has continued to reflect that notion in curriculum, research, and student experience as the Bush School prepares students to become principled leaders in their fields and to reflect the value of public service throughout their careers.  

Why Texas A&M University?  

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 

• 12-15 days of annual paid holidays  

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month 

• Automatic enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time 

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more  

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee 

• Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment  

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.