Identifies and qualifies prospective customers via inbound channels (Chat, incoming phone calls, and form submissions) and makes outbound sales contact to develop leads until they are ready to engage with a sales executive. Will use a combination of automated tools and manual activity to record sales prospecting activity in computer-based tracking systems. Responsible for a basic understanding of Cloud Hosting, Rackspace solutions and value proposition, and providing a fanatical interaction with every prospective customer. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. This role would suit a recent I.T graduate with an interest in learning and developing their skills in an IT environment
Critical Competencies:
- Processes and summarizes key findings from a range of information sources, recognizing when more information is required to better understand a situation; generates different solutions and weighs the pros and cons of each.
- Is competitive in generating new business opportunities that result in positive commercial contributions.
- Develops in-depth understanding of prospect’s organization, key offerings, and business goals and challenges to better understand their needs.
- Gathers and documents information (e.g., background, role, scope of responsibility) about prospect’s key leaders/decision makers and gains awareness of their differing perspectives and styles.
- Builds working knowledge of prospect’s industry, including market trends and economic challenges, and competitive market.
- Participates in industry associations to develop a professional network; takes advantage of networking opportunities to meet new prospects.
- Utilizes existing data and resources to identify prospects that meet the profile for our products, services, and solutions.
- Asks customers for referrals and proactively calls on them to share the value proposition of our products, services, and solutions to maintain a pipeline of prospects.
Key Responsibilities:
- Responsible for maintaining and working a pipeline of marketing qualified leads until they meet the criteria to be passed to engage with a Sales Executive.
- Responsible for meeting a monthly quota of qualified leads passed to Sales.
- Takes inbound sales chats from Rackspace.com, inbound sales calls, and responds to form submissions from current and prospective customers.
- Utilizes available product information to engage with potential customers regarding Rackspace products.
- Conduct needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. Researches market segments to identify potential customers and makes first contact.
- Develop new business via telephone and mass communication such as email and social media to introduce the Rackspace solutions and identify appropriate buyers within the target market.
- Prepare and analyze lead pipeline reports and dashboards
Skills Required:
- Lead generation expertise to include the ability to identify and develop new business prospects from multiple sources including inbound channels, prospect lists, events, and individual research.
- Strong communication skills with the ability to interact predominantly with senior leadership within prospect company.
- Ability to build and cultivate prospect relationships by initiating interactions and conducting follow-up communications in order to move qualified leads through the sales funnel.
- Ability to identify key buying influencers within these prospects to determine budget and timeline.
- Ability to manage data for new and prospective clients in company’s CRM, ensuring all communications are logged, information is accurate, and documents are attached.
- High energy and not easily discouraged.
- Customer centric mindset.
- Fluent Arabic and English speaker
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About Rackspace Technology
Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
