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Ciudad de México, México
Onsite
Leona is on a mission to empower everyone to take the best care of themselves, their patients, and their loved ones. We have an ambitious goal: to transform the way the world interacts with healthcare, because where you live shouldn't determine the quality of care you receive.
For patients, managing your health should feel empowering, not intimidating. For doctors, we want to eliminate the administrative noise so you can focus on what matters most: delivering exceptional care. We're reimagining what it looks like for doctors to care for patients in an AI-first world — starting with a platform that streamlines doctor-patient communication via WhatsApp, acting as an AI clinical assistant that automates non-urgent tasks, surfaces what's urgent, and gives patients the convenience of reaching their care team 24/7.
With bases in San Francisco and Mexico City, our team brings together years of experience scaling companies like Uber, Rappi, Modern Fertility, and Wonder across the US and Latin America. We're backed by a16z, General Catalyst, and Accel, and a remarkable group of angels including the founders of Nubank, Rappi, and Maven Clinic.
If you're hungry to build 0-to-1, and roll up your sleeves to make magic, thrive in ambiguity, and care deeply about building a better future, this role might be the perfect fit for you.
You'll work at the intersection of growth, operations, product, and customer experience.
You'll spend time understanding our doctors, analyzing performance data, improving onboarding and activation, designing scalable processes, and helping leadership make better decisions. No two weeks will look the same.
This is an ideal role for someone who wants to learn how an early-stage startup operates and gain exposure to every part of the business while having meaningful ownership from day one.
Guide doctors through onboarding, from signup to successful activation
Become an expert on our onboarding funnel and identify opportunities to improve conversion and engagement
Act as a trusted point of contact for a portfolio of doctors during their first weeks on Leona
Collect customer insights and translate them into product and operational improvements
Build dashboards and reports that help leadership understand business performance
Monitor key metrics across onboarding, activation, engagement, and retention
Identify trends, bottlenecks, and opportunities through data analysis
Present recommendations and insights to stakeholders
Design and improve processes that enable Leona to scale efficiently
Partner with product, growth, operations, and engineering teams to launch new initiatives
Lead cross-functional projects from idea to execution
Develop systems that improve quality, speed, and reliability across the organization
Conduct market and competitive research
Help evaluate new growth opportunities and business initiatives
Support leadership on high-priority strategic projects
Contribute to company planning and goal-setting processes
Become an expert in Leona's product, doctors, and operational workflows
Take ownership of onboarding and supporting new doctors
Build familiarity with our key metrics and dashboards
Own meaningful improvements to activation or onboarding performance
Launch at least one operational initiative that improves efficiency or customer experience
Become a trusted partner across growth, product, and operations teams
Deliver insights that influence company decisions
We're less interested in your years of experience and more interested in your ability to learn quickly, solve problems, and execute.
You might be:
A recent graduate with exceptional academic or extracurricular achievements
An analyst from consulting, banking, or a high-growth startup
An multi-year operator who loves building systems and solving messy problems
Someone who has built projects, businesses, or communities on your own
Bachelor's degree in Business, Economics, Engineering, Mathematics, or a related field
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Comfort working with data and learning new tools quickly
Proficiency with Excel/Google Sheets; experience with SQL is a plus
Familiarity with AI tools and large language models
Strong ownership mentality and bias toward action
Ability to thrive in fast-changing environments
An intermediate level in Spanish is required for this role
Experience in consulting, operations, strategy, growth, analytics, or startups
Experience with SQL, business intelligence tools, or data visualization platforms
Healthcare experience or interest in healthcare innovation
Your work will directly influence how doctors deliver care and how patients experience healthcare. You'll see the results of your ideas quickly and have the opportunity to shape the future of the company.
You'll own projects, make decisions, and be trusted to drive meaningful outcomes. We believe in giving people responsibility early and supporting them to succeed.
You'll work directly with experienced founders and operators who have built and scaled companies across Latin America and the United States. You'll gain exposure to growth, operations, product, strategy, and healthcare.
Every improvement you make helps doctors spend less time on administrative work and more time caring for patients.
We believe the people building Leona should share in the value they create.
