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Overland Park, Kansas, United States
Onsite
Demonstrates expertise and excellence in multiple specialty areas of clinic support which include abortion care and vasectomy care and performing vasectomy consultation appointments.
Learns health center roles in a timely, efficient manner to become competent in providing and training other staff in additional areas.
Provides training to staff in abortion, vasectomy and performing vasectomy consultation appointments (and additional training in other roles as needed), including overseeing employees’ task completion, managing employee checklists, and forwarding relevant documentation to Health Services Training Team for review and compliance.
Provides constructive feedback regularly to new team members, while collaborating with the training team and health center managers regarding employee progress and development
Receives constructive feedback related to content, training process or approach to the job and be able to integrate that into trainer role going forward.
Coordinates with the training team to ensure compliance with training policies and procedures
Stays up to date with PPGP Manuals and MS&Gs, ensuring that all training content aligns with the latest guidelines and regulatory standards.
Assists in development and updates of affiliate-wide training materials.
Maintains and demonstrates proficiency in EPIC systems, ensuring accurate and proper documentation (when applicable) in compliance with organizational standards and protocols
Maintains training materials and equipment as needed to ensure smooth and effective delivery of training sessions.
Attends trainings as necessary to stay current with industry standards, enhance personal skills, and ensure the effective delivery of training programs.
Performs other duties as required
Travel occasionally required and to be coordinated on an individual basis.
Adapting and Developing
Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financial performance and KPIs. They are more likely to see challenges as opportunities to learn and grow.
Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.
Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger, wiser, and more able.
Effective Execution
Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.
Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.
Leadership
Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.
Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.
Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting an example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity, and inclusion.
Promotes Teamwork
Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.
Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.
Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.
Sets the Example
Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients.
Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.
Required Education and Experience
Must have worked in a clinical support role for 6 months
1-2 years electronic health records experience
Must have the ability to develop and maintain good working relationships with clinical staff and physicians and to act as a role model for the highest level of clinical practice
Must be flexible and able to shift priorities as needed
Must have a valid driver’s license and be able to travel to multiple office locations in a broad geographic area
High School Diploma
Preferred Education and Experience
Strong ability to deliver effective trainings, accommodating to different learning styles and levels
Demonstrates thoroughness in clinical operations: Front Desk; Education and Laboratory; Family Planning or Abortion Care to include Ultrasound; and Back Office (family planning or surgery technician).
EPIC experience
