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The DCX Senior Director of People Experience shapes how every employee experiences DCX. Reporting to the EVP of Culture, this role develops and executes a long-term people experience strategy that strengthens employee engagement, enhances workplace culture, supports employee well-being, and drives retention across a growing, geographically distributed workforce. The Senior Director provides strategic leadership to the Events, Client Hospitality, and Wellness teams and partners with executive leadership to design meaningful, scalable employee experiences. This is more than an events or engagement role: it is an opportunity to influence DCX’s culture as the company grows and to build initiatives with lasting impact on its people.
REQUIRED CORE COMPETENCIES
- Strategic Vision & Execution: Develops and leads multi-year employee experience and organizational culture strategies.
- Employee Engagement & Retention: Understands deeply what drives satisfaction, connection, belonging, well-being, and long-term retention.
- Executive Leadership & Influence: Collaborates with senior executives, influences organizational priorities, and translates strategic objectives into actionable initiatives.
- Innovation & Creativity: Brings a forward-thinking approach to meaningful, memorable, and differentiated employee experiences.
- People Leadership & Development: Builds, mentors, and leads high-performing teams.
- Data-Driven Decision Making: Uses employee feedback, engagement metrics, and retention trends to measure impact and guide strategy.
- Organizational Growth & Scalability: Develops sustainable programs that evolve alongside a growing, geographically distributed workforce.
- Financial & Operational Acumen: Manages budgets, vendor negotiations, and resource planning, and measures program ROI.
- Cross-Functional Collaboration: Builds strong partnerships across People, Talent, Operations, Marketing, and executive leadership.
- Change Management: Leads cultural initiatives through periods of organizational growth, change, and transformation.
WHAT YOU WILL DO
Lead the People Experience Strategy
- Develops and owns DCX’s short- and long-term people experience strategy, ensuring alignment with company values, business objectives, and organizational growth.
- Holds full accountability for the annual and future strategy, planning, creative direction, and execution of company-wide employee engagement initiatives.
- Establishes a comprehensive engagement roadmap focused on workplace culture, employee satisfaction, well-being, and retention.
- Identifies innovative programs, partnerships, and initiatives that position DCX as an employer of choice.
- Builds scalable programs that serve a diverse workforce across multiple locations and work environments.
- Serves as a strategic advisor to executive leadership on employee engagement, culture, and workplace experience.
Strengthen Employee Engagement, Culture & Retention
- Designs and implements initiatives that foster employee connection, recognition, belonging, and long-term engagement.
- Partners with cross-functional leaders to enhance the employee experience throughout the employee lifecycle.
- Leverages employee feedback, engagement surveys, and organizational trends to drive continuous improvement.
- Develops strategies that strengthen connections among remote, hybrid, and on-site employees.
- Collaborates with DCX Global HR to extend inclusive Philippines programming to the DCX Global Team.
- Partners with the People Experience team and other departments on attendance strategies.
Lead & Develop High-Performing Teams
- Provides strategic direction, leadership, mentorship, and professional development for the Events, Client Hospitality, and Wellness teams.
- Establishes clear departmental goals, performance expectations, and accountability.
- Empowers team leaders to manage day-to-day execution while maintaining alignment with the broader People Experience strategy.
- Fosters a culture of creativity, collaboration, innovation, and continuous improvement.
- Leverages AI tools to optimize team efficiency and workflows.
Elevate Wellness, Events & Client Hospitality
- Oversees the strategic direction of company-wide events, wellness initiatives, recognition programs, and engagement experiences.
- Guides the development of memorable virtual and in-person experiences that strengthen employee connections and reinforce DCX’s culture.
- Oversees and manages client hospitality programs delivered as part of large-scale international events.
- Leads the development and continuous improvement of wellness programs supporting physical, emotional, spiritual, financial, social, intellectual, occupational, and community well-being.
- Ensures all programs are inclusive, meaningful, and aligned with the needs of DCX’s evolving workforce.
- Travels within the Philippines for ocular inspections and live event locations.
Drive Measurable Business Impact
- Establishes and monitors KPIs for engagement, program participation, satisfaction, wellness, and retention that demonstrate the impact of people experience initiatives.
- Evaluates program effectiveness and uses data to inform future investments and strategic decisions.
- Develops and manages annual departmental budgets, ensuring resources are allocated effectively.
- Presents strategic recommendations, program outcomes, and investment opportunities to executive leadership.
- Builds and manages external vendor relationships and partnerships that enhance employee experiences.
- Identifies opportunities to improve operational efficiency and maximize the return on people experience investments.
Performs other tasks analogous to the foregoing.
WHAT WE LOOK FOR
- Education: Bachelor’s degree in human resources, Business Administration, Organizational Development, Psychology, Communications, or a related field. An advanced degree or relevant professional certifications are preferred.
- Experience: At least ten (10) years of progressive experience in employee experience, employee engagement, organizational culture, people strategy, or related functions, including significant senior leadership responsibility. Proven success in developing and executing organization-wide culture or employee experience strategies within a large organization, leading multiple functions or departments, and aligning people initiatives with business objectives at the executive level.
- Employee Experience Expertise: Deep understanding of engagement strategies, workplace culture, well-being, and retention drivers. Experience leading large-scale engagement, wellness, recognition, or culture initiatives for distributed or large employee populations, and translating demographics, feedback, and trends into measurable organizational outcomes.
- Events & Program Leadership: At least ten (10) years of experience overseeing teams responsible for large-scale company-wide events and employee programs, including events serving 1,000+ participants.
- Financial & Vendor Management: Strong financial acumen, with experience developing and managing significant departmental budgets and negotiating with external vendors, contractors, and strategic partners.
- Language Proficiency: Excellent written and verbal English communication skills, including executive-level presentations.
- Technical Skills: Proficient in Microsoft Office, Google Workspace, and modern collaboration tools. Familiarity with AI-powered tools such as ChatGPT and Claude, and with emerging technologies that support employee experience and operational efficiency.
- Preferred Qualifications: Experience in the BPO, shared services, or other large, people-intensive industries; leading employee engagement strategies within the Philippines; working in organizations undergoing significant growth or transformation; employee listening programs, employer branding, or culture transformation; and strategic oversight of large-scale events and client hospitality programs.
WHAT WE OFFER
- Salary Range: PHP 180,000 – 200,000
- Industry: Business Process Outsourcing
- Job Type: Full-time
- Work Shift: 8:00 AM – 5:00 PM CST (US)
- Workdays: Monday through Friday (US)
- Travel: Domestic travel within the Philippines as required for company initiatives, oculars, and live event locations
BENEFITS OF WORKING WITH US
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits – Employer Share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are looking for a company that values growth and strongly emphasizes its people-centered culture, DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
