Hospice Intake Coordinator

JOB SUMMARY

The Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential
referral sources. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes. Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations. Builds and monitors community and customer perceptions of Emblem Home Health and Hospice as a high quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends. Maintains comprehensive working knowledge of Hospice Home Health and Hospice contractual relationships and ensures that patients are admitted according to contract provisions. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Big Sky Home Health, Palliative & Hospice.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.

A healthcare background is preferred but not required.

Demonstrates good communication, negotiation, and public relations skills.

Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

WORKING ENVIRONMENT (check all that apply)

x Mechanical Electrical

PHYSICAL REQUIREMENTS

Please complete based on a normal day’s work. Employees are asked to sign a statement indicating whether they can perform the essential functions of their position. Requests for accommodation will be considered on an individual basis.

Light Max 25lbs

Check if Appropriate

Senses needed to perform essential functions of the position: Hearing, talking, depth perception, color, vision, touch and smell.

Maintain a stable posture and gait with hands free to perform anticipated or routine and emergent patient care.

Endurance (cardiovascular fitness)

Physically and mentally able to work extended hours when necessary

ACKNOWLEDGEMENT

I have read this job description and fully understand the requirements and notices set forth therein.  I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company’s established policies and procedures.  I agree to request guidance from my Supervisor in the event that I am unsure of how to interpret any policy.

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.