Hospital Success Partner

About the Role

As a Hospital Success Partner at Roo, you'll play a key role in growing our network of veterinary hospital partners and helping new hospitals experience the value of Roo.

This role combines outbound sales, consultative relationship building and customer activation. You'll proactively engage veterinary hospitals, uncover their staffing needs, introduce Roo's relief staffing solutions and help new partners successfully get started on the platform. You'll focus on building meaningful relationships, removing barriers and driving measurable business impact.

Responsibilities

• Proactively identify and engage prospective veterinary hospitals through phone, email and other engagement channels to build relationships and generate new business opportunities.
• Build relationships with practice managers, hospital owners and key decision-makers to understand staffing challenges and introduce Roo's solutions.
• Lead consultative discovery conversations to uncover hospital coverage needs, timing and opportunities where Roo can provide value.
• Engage newly signed-up hospitals, answer questions, address barriers and help partners confidently take their next steps, including posting their first shift.
• Guide hospital partners through Roo's platform when needed, educating them on how to post shifts, find relief professionals and maximize the platform's value.
• Manage a pipeline of prospective and newly signed-up hospitals, prioritize opportunities and maintain consistent follow-up to drive conversion and activation.
• Meet or exceed individual performance goals related to hospital growth, customer engagement, activation and overall business impact.
• Maintain accurate CRM records in HubSpot, documenting hospital needs, conversations, decision-makers and next steps.
• Collaborate with Business Development, Marketing, Sales Operations and Client Services to support market growth and deliver a positive hospital experience.
• Share hospital feedback and market insights to identify opportunities for improvement, support strategic market initiatives and strengthen the customer experience.

What Success Looks Like

• Consistently building relationships with prospective veterinary hospitals and creating new business opportunities.
• Helping new hospital partners successfully activate, engage with the platform and experience the value of Roo.
• Achieving individual performance goals while delivering a positive customer experience and contributing to Roo's continued growth.

Qualifications

• 3+ years of experience in B2B sales, business development, account management or customer success.
• Proven experience in outbound prospecting, consultative selling and relationship building.
• Strong communication skills with the ability to engage decision-makers, navigate gatekeepers and handle objections.
• Customer-focused with the ability to uncover needs, educate partners and build trust.
• Self-motivated and comfortable working toward measurable goals in a fast-paced, performance-driven environment.
• Strong organizational skills with the ability to manage multiple priorities and follow-up opportunities.
• Adaptable and comfortable navigating change, shifting priorities and evolving business strategies.
• Collaborative, coachable and open to feedback with a willingness to learn and grow.
• Experience using CRM platforms such as HubSpot or Salesforce.
• Remote role; occasional travel may be required for veterinary hospital visits, market development initiatives and industry events.

Preferred Qualifications

• Experience in veterinary medicine, animal health or veterinary staffing.
• Understanding of veterinary hospital operations and staffing challenges.
• Experience working with veterinary practice managers, owners or hospital decision-makers.

While we are a remote first company, if you are based in San Francisco this will be a hybrid role. 

Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.