The Hospital Success Partner will play a key role in expanding a network of veterinary hospital partners while helping practices access flexible staffing solutions. This position combines outbound business development, consultative sales, relationship management, and customer activation. You will proactively engage veterinary hospitals, understand their staffing challenges, and introduce solutions that help them connect with qualified veterinary professionals. You will also guide newly acquired partners through the onboarding process, ensuring they successfully activate and maximize the value of the platform. Working in a dynamic, remote-first environment, you will collaborate with cross-functional teams to drive market growth and improve the customer experience. This is an exciting opportunity to contribute to the evolution of veterinary staffing while making a meaningful impact on animal healthcare.
- Business Development and Prospecting: Identify, research, and proactively engage prospective veterinary hospitals through outbound calls, emails, and other communication channels to generate qualified business opportunities and expand the partner network.
- Relationship Building: Develop strong relationships with veterinary practice managers, hospital owners, and key decision-makers. Understand their operational challenges, staffing requirements, and business priorities to introduce relevant solutions.
- Consultative Sales: Lead discovery conversations to identify hospital coverage needs, staffing gaps, timelines, and opportunities where flexible veterinary staffing solutions can deliver value. Present relevant services and address questions or objections effectively.
- Customer Activation and Onboarding: Engage newly registered hospital partners, answer questions, remove onboarding barriers, and guide them through the steps required to start using the platform, including posting their first shift.
- Platform Education and Adoption: Help hospital partners understand how to use the platform, post staffing opportunities, connect with relief veterinary professionals, and maximize available features and services.
- Pipeline and Performance Management: Manage a pipeline of prospective and newly registered hospitals, prioritize opportunities, maintain consistent follow-up, and drive conversion and activation. Achieve individual targets related to hospital growth, customer engagement, and business performance.
- CRM and Reporting: Maintain accurate records in HubSpot or equivalent CRM systems, documenting customer interactions, hospital requirements, decision-makers, pipeline activity, and next steps.
- Cross-Functional Collaboration: Partner with Business Development, Marketing, Sales Operations, and Client Services to support market expansion, improve partner experiences, and ensure effective coordination throughout the customer journey.
- Market Insights and Continuous Improvement: Gather feedback from veterinary hospitals, identify recurring challenges, and share market insights to help improve services, strengthen customer engagement, and support strategic growth initiatives.
- Market Development: Participate in occasional veterinary hospital visits, industry events, and market development activities as required.
Requirements
- 3+ years of professional experience in B2B sales, business development, account management, or customer success.
- Proven experience in outbound prospecting, consultative selling, lead generation, and professional relationship development.
- Demonstrated ability to engage senior decision-makers, navigate gatekeepers, conduct discovery conversations, and handle objections effectively.
- Strong customer-focused mindset, with the ability to identify business needs, communicate value propositions, educate partners, and establish long-term trust.
- Experience managing sales or customer pipelines, maintaining consistent follow-up, and achieving measurable performance targets.
- Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools, with strong record-keeping and pipeline management skills.
- Excellent verbal and written communication skills, including the ability to adapt messaging to different audiences and stakeholders.
- Strong organizational and time-management abilities, with the capacity to manage multiple opportunities and competing priorities independently.
- Self-motivated, results-oriented, and comfortable working in a fast-paced, performance-driven environment.
- Adaptability and resilience when navigating evolving business strategies, changing priorities, and new challenges.
- Collaborative mindset, openness to coaching and feedback, and a genuine interest in continuous learning and professional development.
- Ability to work remotely within the United States and travel occasionally for hospital visits, market development initiatives, and industry events.
- Experience in veterinary medicine, animal health, or veterinary staffing is preferred.
- Understanding of veterinary hospital operations, staffing challenges, and the needs of veterinary professionals is an advantage.
- Previous experience working directly with veterinary practice managers, hospital owners, or other veterinary industry decision-makers is a plus.
Benefits
- Competitive annual compensation based on geographic location:
- Tier 1: $100,000–$140,000 (e.g., San Francisco, New York City).
- Tier 2: $90,000–$125,000 (e.g., Los Angeles, Boston, Seattle, Washington, DC, Chicago).
- Tier 3: $85,000–$120,000 (e.g., Austin, Dallas, Portland, Denver, Philadelphia).
- Tier 4: $80,000–$115,000 (e.g., Minneapolis, Miami, Atlanta, Phoenix, Orlando).
- Tier 5: $75,000–$105,000 (e.g., Madison, Birmingham, San Antonio, Spokane).
- Compensation may vary depending on location, professional experience, qualifications, and relevant skills.
- Remote-first working environment, with a hybrid arrangement for employees based in San Francisco.
- Flexible working arrangements and unlimited paid time off (PTO).
- Comprehensive healthcare coverage, including a base medical plan fully covered by the employer, with optional premium upgrade plans.
- 401(k) retirement savings plan.
- Home office setup stipend.
- Continuing education stipend to support professional development.
- Monthly wellness stipend.
- Paid maternity and paternity leave, as well as reproductive care leave.
- Accelerated career growth and learning opportunities.
- Birthday and work anniversary gifts.
- Opportunities for domestic travel, including regional team-building events.
- Collaborative, mission-driven culture focused on innovation, measurable impact, customer satisfaction, and professional growth.
- The opportunity to contribute to improving veterinary staffing and expanding access to quality animal healthcare.
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