Reporting to the Vice President of Operations and Hospitality Asset Management, the Hospitality Revenue Management Director, serves as a strategic business partner to the Office of the Chief Gaming Officer. Responsible for developing and executing revenue optimization strategies across the hospitality portfolio. Works closely with executive leadership and cross functional stakeholders. Drives revenue performance, profitability, market share growth, long-term asset value through data-driven decision making, commercial strategy, and operational alignment.
Provides leadership through influence, expertise, and cross-functional collaboration, rather than direct people leadership. Oversees all hospitality revenue streams, including hotel rooms and suites, food and beverage, spa, retail, golf, entertainment, and other ancillary resort operations. Responsible for establishing and advancing revenue management practices, leveraging marketing intelligence, pricing strategies, forecasting, distribution channels, and revenue optimization tools to maximize financial performance and support enterprise objectives. Accountable for maximizing profitability, enhancing asset value, and ensuring revenue objectives are achieved in alignment with ownership’s strategic and financial goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Revenue Strategy & Portfolio Optimization
Develops and executes portfolio-wide revenue strategies, including pricing, inventory management, channel optimization, demand generation, and business mix initiatives. Maximizes revenue, profitability, market share, and asset performance across branded and independent hospitality assets. Ensures alignment and execution across commercial and operational teams.
2. Forecasting, Budgeting, & Financial Planning
Develops and manages annual budgets, long-range forecasts, revenue plans, and financial projections. Uses historical performance, market trends, pace analysis, displacement data, competitive intelligence, and financial modeling. Supports strategic decision-making, profitability objectives, and business planning.
3. Revenue Intelligence, Analytics, & Executive Reporting
Analyzes portfolio performance, customer demand trends, segmentation, market conditions, Smith Travel Research (STR) reporting, competitive positioning, and revenue drivers to identify risks and opportunities and monitors market share. Provides executive leadership and ownership with actionable insights, performance reporting, forecasts, and strategic recommendations.
4. Pricing, Distribution & Commercial Performance
Oversees pricing strategies, distribution channels, inventory controls, promotional initiatives, yield management practices, and revenue mix optimization. Maximizes demand capture, improves revenue penetration, and enhances overall commercial performance across all revenue-generating business units.
5. Revenue Management Infrastructure, Systems & Governance
Establishes, implements, and continuously improves revenue management processes, governance standards, operating procedures, reporting frameworks, technologies, and analytical tools. Ensures consistency, scalability, operational efficiency, data integrity, and alignment with organizational and ownership objectives.
6. Cross-Functional Leadership & Strategic Partnership
Partners with Sales, Marketing, Digital, Operations, Finance, and executive leadership to align revenue-generating initiatives, evaluate strategic opportunities, lead enterprise-wide projects, and drive adoption of revenue strategies. Supports organizational priorities, sustainable growth, profitability, and long-term asset value creation.
7. Performs other duties as assigned to support the efficient operation of the department. (5%)
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree in Hospitality Management, Business Administration, Economics, Finance or STEM based studies required.
- Minimum six (6) years of progressive experience in hotel revenue management or hotel operations, including responsibility for developing and executing revenue strategies for hotel properties required.
- Experience serving as a property, cluster, or corporate revenue leader is strongly preferred.
- Experience supporting luxury, lifestyle, or resort destinations is highly preferred.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
- Advanced knowledge of hospitality revenue management principles, including pricing strategy, inventory optimization, forecasting, demand management, market segmentation, distribution strategy, and profitability optimization across multiple revenue streams.
- Strong commercial and financial acumen with the ability to translate operational, marketing, and market dynamics into revenue growth, profitability, and asset value enhancement.
- Exceptional analytical and quantitative skills, including financial modeling, demand forecasting, pricing analysis, competitive benchmarking, market-share evaluation, and performance measurement.
- Ability to interpret complex data and communicate actionable insights through executive-level reporting, presentations, and strategic recommendations.
- Demonstrated success driving revenue growth and maximizing profitability within hospitality, gaming, resort, lodging, or similarly complex customer-focused environments, including resort-style operations with diverse amenities.
- Advanced proficiency with revenue management, reservation, property management, business intelligence, and reporting systems, including RMS, CRS, PMS, channel management, and analytics platforms.
- Strong understanding of digital distribution and commercial optimization, including OTAs, GDS, metasearch, channel management, rate parity, content management, and demand generation strategies.
- Ability to influence senior leaders and cross-functional stakeholders, building alignment and driving execution across Operations, Marketing, Sales, Digital, Finance, Gaming, and other business functions.
- Excellent leadership, communication, presentation, and project management skills, with the ability to manage multiple priorities, lead complex initiatives, and effectively present recommendations to executive leadership and ownership.
- Ability to balance strategic vision with operational execution, leveraging emerging technologies, business intelligence, and revenue optimization tools to improve forecasting accuracy, commercial performance, guest engagement, and long-term business results.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled office setting.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting most of the time. Constantly operates a computer and other
- office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
- via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
