Host Success Agent

Primary Responsibilities

Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.
Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).
Help scale Neighbor’s signage program by distributing signs to property owners.
Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.
Propose solutions to make Host Success initiatives more efficient and effective.

Qualifications

Required
• At least one year of work experience.
• Strong attention to detail.
• Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.
• Ability to follow a process while also spotting ways to improve it.
• Strong organizational skills and ability to manage a high volume of work without significant oversight.
Nice to haves
• Interest in local SEO, marketplaces, or marketing.
• Experience building AI workflows.

Benefits

Stock options
Medical, dental, and vision insurance
Generous PTO
11 paid company holidays
401(k) plan
Infant care leave
On-site gym/showers open 24/7