Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look.

JOB SUMMARY

Responsible for ensuring all guests are greeted and treated with excellent hospitality.

Administrates restaurant reservations and controls the flow of guests into the restaurants.

DUTIES & RESPONSIBILITIES

• Responsible for ensuring all guests are greeted and treated with excellent hospitality.

• Taking and confirming reservations

• Guiding guests to their designated tables while ensuring a smooth and efficient seating process.

• Offering menus, answering initial guest questions and informing guest about daily specials or promotions.

• Communicating waiting times accurately and effectively to guests and notifying them when a table becomes available.

• Move tables and chairs and adjust floor plans for special group sizes.

• Understanding the needs of the wait staff to ensure tables are evenly distributed

• Knowledge of all restaurant menus and table numbers, seating floor plans, bartenders/ Server/Busser assignments.

• Assisting wait staff by clearing tables, setting up for the next seating, taking drink and food orders as needed.

• Addressing guest concerns and notify manager if necessary, providing excellent customer service to ensure a positive dining experience.

• Practice Full hands in/ Full hands out.

• Cleaning of menus.

• Complete all opening, running, and closing duties.

• Prioritize and complete all assigned station tasks, side work, and station setup for maximum productivity and efficiency.

• Complete required and ongoing training for the position.

• Assist management in training new Staff Members within the department when applicable.

• Maintain organization of the Host stand and keep supplies stocked.

• Ensure a harassment-free environment through proper personal conduct.

• Respond appropriately in emergency situations to avoid danger to self, Staff Members, and Guests; always remain calm.

• Understand, comply with, and enforce all company policies and procedures.

• Adhere to responsible alcohol service established by company policy.

• Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents.

• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

QUALIFICATIONS

DEGREE TYPE: High School Diploma or equivalent

EXPERIENCE

• Customer service and Restaurant experience

• Food handlers’ certificate

• English language

• Positive attitude and excellent communication skills

• Quick learner

• Physically fit and Hardworking

COMPETENCIES/SKILLS

• Exceptional listening and communication skills.

• Ability to walk, bend, and stand for extended periods.

• Availability to work around peak hours, early mornings nights, weekends, and holidays.

• A polite, engaging personality.

• Commitment to customer satisfaction and service excellence.

• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

• Ability to multitask.

•  Strong attention to detail.

• Adaptability and Quick Learning

CERTIFICATIONS/LICENSES

Food handlers’ certificate

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact BIHL: Telephone # (501) 521-2500

Malacate Area, Independence Village

Belize C.A.