Want to know if this job is worth applying to?
Sydney, New South Wales, Australia
Onsite
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Find out more about us and our purpose.
Your opportunity
Every great housing service relies on trusted information and behind every policy, resident guide, operational procedure and communication is a commitment to helping people access safe, secure housing with confidence.
As the Housing Knowledge and Content Manager, you will play a vital role in shaping how knowledge is created, maintained and shared across Mission Australia's Housing Operations. Working across one of Australia's largest community housing providers, you will lead a team responsible for developing clear, accessible and practical operational resources that support staff, residents and stakeholders, ensuring services remain consistent, compliant and focused on positive resident outcomes. As the custodian of operational knowledge, you will oversee the development, maintenance and continuous improvement of procedures, SOPs, guides and other operational resources, ensuring they remain accurate, accessible and aligned to business requirements and service designs. While this role is responsible for translating new and existing processes into practical operational documentation, current and future-state service design sits within the Business Analyst function.
Your key responsibilities will be to:
Requirements for success
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au
Find out more about a career with Mission Australia.
How to apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
