The HR Advisor serves as the first point of contact for employees regarding routine HR questions, employment-related inquiries, and HR processes. This role combines employee support responsibilities with HR operations execution, ensuring accurate administration of employee data, transactions, and records within Workday. The HR Advisor delivers a positive employee experience through responsive service, attention to detail, and efficient processing of HR transactions while maintaining compliance with company policies and procedures. This role fosters trust by treating employees with professionalism, empathy, respect, and confidentiality while helping them navigate HR processes and workplace questions.
This position is ideal for an HR professional who enjoys both employee interaction and operational excellence.
Key Responsibilities
Employee Support & HR Service Delivery (50%)
- Serve as the primary point of contact for employees regarding HR policies, payroll inquiries, employment verification requests, and general people-related questions.
- Provide timely, accurate, and professional support through email, and Microsoft Teams applications with a goal of 24-hour response time on any employee or internal partner request.
- Show understanding and positive intent by listening to concerns, communicating decisions with care, and balancing policy adherence with a commitment to helping employees feel heard and supported.
- Escalate complex employee relations, legal, compliance, or performance management issues to senior HRBP team members as appropriate.
- Guide employees through HR processes, forms, and system transactions.
- Create a welcoming and supportive HR experience by actively listening, building trust, and helping employees navigate workplace questions and concerns.
- Support onboarding and offboarding activities to ensure a positive employee experience.
- Operate in a matrixed capacity with direct line management from the operational side and indirect management from HRBP leadership. Together, the HR Advisor and the HRBP team handle direct requests and issues from the employee population.
- Maintain confidentiality when handling sensitive employee information.
- Ensure coordination with the senior HRBP lead on your team – this person will provide direction, guidance, training and development.
HR Operations & Data Management (50%)
- Process employee transactions in Workday, including:
- New hires
- Promotions
- Transfers
- Organizational changes
- Compensation updates
- Manager changes
- Leaves of absence
- Terminations
- Employee data corrections
- Ensure employee records are accurate, complete, and compliant with company standards.
- Perform routine audits of employee data and HR processes.
- Support workforce reporting and provide basic people metrics as requested.
- Maintain personnel files and electronic records in accordance with retention requirements.
- Assist with annual HR processes such as performance reviews, compensation planning, open enrollment, and compliance reporting.
- Support process improvement initiatives to enhance HR service delivery, HRIS improvements, and operational efficiency.
- Create, update, and maintain HR documentation, standard operating procedures, and knowledge articles.
Qualifications
Required
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
- Minimum of 1-3 years of experience in Human Resources, HR Operations, HR Shared Services, or employee support roles.
- Experience working with HRIS systems; Workday experience preferred.
- Strong customer service orientation and communication skills.
- Excellent attention to detail and data accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Excel, Word, Teams, and Outlook.
- Ability to handle sensitive and confidential information with discretion.
Preferred
- Experience in a shared services or centralized HR support model.
- Familiarity with HR case management systems.
- Knowledge of HR processes across the employee lifecycle.
- HR certification (SHRM-CP, PHR, or working toward certification).
Key Competencies
- Customer Focus
- Attention to Detail
- Data Accuracy
- Communication Skills
- Problem Solving
- Process Orientation
- Collaboration
- Adaptability
- Judgment and Confidentiality
- Continuous Improvement Mindset
Success Measures
The HR Advisor will be evaluated on:
- Employee and manager satisfaction with HR support.
- Service-level agreement (SLA) achievement.
- Accuracy and timeliness of Workday transactions.
- Data integrity and audit results.
- Case resolution effectiveness.
- Process improvement contributions.
- Compliance with policies and procedures.
Primary Location City/State:
New York, New York
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Massachusetts, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact compensation@acxiom.com.
