WHO YOU’LL WORK WITH
You will be part of Nike's HR Business Consulting (HRBC) Greater China (GC) team, reporting to the Senior Manager, HR Business Consulting GC. This role operates as a HR Generalist across a dynamic environment, partnering closely with HR Business Partners, HR Operations, Centers of Excellence, Employee Relations, Employment Legal and business leaders to deliver a seamless, teammate-centric people experience and provide expert guidance on people management and employee matters.
WHO WE ARE LOOKING FOR
We are looking for an experienced and people-focused HR professional. You will primarily focus on managing employee relations, supporting performance management processes, and providing guidance on organizational and workforce topics. In a matrixed, fast-moving environment, you stay curious, adapt quickly, and lean into ambiguity. You are expected to handle medium-to-high complexity HR matters, ensuring consistent policy application and a high-quality employee experience.
- Bachelor’s degree in Human Resources Management, Business Administration, or a related discipline.
- Minimum 5+ years of solid HR generalist experience, with a proven track record in both corporate and fast-paced retail or store operations. Experience in multinational organizations is preferred.
- Strong understanding of local HR practices and employment legislation, with solid knowledge of the Employment Ordinance, MPF regulations, and statutory requirements applicable to both corporate and retail environments.
- Hands-on experience in employee relations, including grievance management and disciplinary matters across corporate offices and retail store operations, is an advantage.
- Familiarity with Workday or other corporate HR systems, with experience working effectively within a matrix organization.
- Demonstrated ability to exercise sound judgment, solve complex problems, and manage sensitive employee matters with professionalism and discretion.
- Excellent command of written and spoken English, Cantonese, and Mandarin, with the ability to communicate effectively with diverse internal and external stakeholders.
- Strong interpersonal, problem-solving, and mediation skills, with the agility to navigate between corporate priorities and front-line store realities.
- Highly collaborative and effective in a cross-functional environment, with a strong sense of ownership, accountability, and personal effectiveness.
WHAT YOU’LL WORK ON
As an HR Business Consultant, you will deliver high-quality HR consulting and expert guidance on complex employee and workplace matters, while driving continuous improvement through data-driven insights. You will partner across HR and business teams to deliver a seamless employee experience, operational excellence, effective HR service delivery, and strengthen manager capability and support key business and people priorities across the Hong Kong & Macau territory.
Manager Consulting & Complex Case Management
- Serve as the primary HRBC consultant for Hong Kong managers and teammates on complex employee lifecycle matters, including performance management, corrective actions, teaming activities, organizational changes, employee escalations, and separation processes
- Independently assess complex situations, identify potential risks, evaluate solution options, and provide practical, well-informed recommendations aligned with company policies and local employment practices·
- Lead end-to-end case management for complex and escalated employee matters, ensuring timely resolution, accurate documentation and effective stakeholder alignment.·
- Partner closely with HRBP, Employee Relations, Legal, Compliance, Payroll, and other specialist teams to effectively manage sensitive or high-impact employee matters.·
- Coach and advise managers in navigating people-related challenges, while reinforcing manager accountability and ownership of people decisions·
- Identify recurring issues and emerging trends from casework and proactively make recommendations to improve manager capability and employee experience.
- Recommend and implement improvements that simplify processes, enhance consistency, and strengthen manager self-sufficiency
Hong Kong Local HR Expertise & Site Support
- Act as the Hong Kong HR subject matter resource, providing expertise on local employment practices, teammate experience, and market-specific people solutions.
- Provide consultation and coordination for Hong Kong-specific and center-led HR programs, compliance activities, audits, and regulatory requirements.
- Support local implementation and activation of global, geo, and territory HR initiatives to ensure alignment with business needs and local market realities
- Represent HK perspectives and business requirements in broader GC HR discussions and projects
- Drive execution of assigned HR initiatives from program planning through execution, including stakeholder alignment, communication, and post-launch evaluation.
- Coordinate across HR functions and business stakeholders to ensure successful delivery of people programs and organizational priorities.
- Continuously identify opportunities to simplify HR processes, improve service delivery, and enhance manager and employee experiences.
