HR & People Operations Lead

Accountabilities:

• Recruiting & Offers: Partner with hiring managers to define roles and coordinate sourcing, screening, interview scheduling, and candidate communications.
• Manage background checks, prepare and issue offer letters, and handle candidate negotiations within approved compensation bands.
• Track hiring pipelines and recruitment-related tickets while ensuring all hiring documentation remains accurate and complete.
• Onboarding: Own the end-to-end new hire experience from offer acceptance through the first 90 days, ensuring employees have the necessary access, equipment, documentation, and onboarding plan.
• Coordinate access provisioning and confirm completion of HIPAA, data security, and acceptable-use training where applicable.
• Collect and maintain employee documentation and create and manage employee records within the relevant HR platform.
• Run structured 30/60/90-day check-ins and communicate relevant feedback and themes to managers.
• Employee Engagement & Policies: Establish a regular engagement cadence through pulse checks, skip-level conversations, stay conversations, and exit interviews.
• Identify recurring employee themes and provide leadership with insights that can help address issues before they contribute to attrition.
• Manage India-specific holidays, leave, attendance, coverage requirements, and related policies, including public holiday pay, unforeseen absences, and equipment outages.
• Develop and implement people policies covering leave, performance appraisal, salary bands, workplace behavior, and conduct, ensuring consistent application across teams.
• Support managers with employee documentation, performance conversations, corrective actions, and clear escalation processes.
• Payroll & Compliance: Administer monthly payroll, resolve discrepancies and adjustments, and coordinate offboarding and full-and-final settlements.
• Maintain working knowledge of Indian labor and statutory requirements, including the Shops and Establishments Act, EPF, ESI, and income tax obligations.
• Monitor statutory deadlines and maintain employee and payroll information in a confidential, organized, and audit-ready manner.

Requirements

• 3–5 years of experience in HR operations, People Operations, or HR Generalist roles supporting an India-based workforce.
• Hands-on experience with payroll administration and employee onboarding.
• Working knowledge of Indian labor law and statutory compliance, including EPF, ESI, tax withholding, and the Shops and Establishments Act.
• Experience creating HR processes and policies in environments where formal systems or structures were not yet established.
• Comfortable serving as a primary HR point of contact for employees and communicating difficult or sensitive matters clearly and professionally.
• Strong attention to detail, particularly when managing numerical, payroll, employee, and compliance data.
• Excellent written and verbal English communication skills, with discretion when handling confidential or sensitive conversations.
• Proficiency with HRIS and payroll platforms; experience with Deel is strongly preferred.
• Comfortable using Excel or Google Sheets and documentation tools such as Notion, Google Drive, and Linear.
• Ability to work with partial overlap with US Eastern Time hours.
• Experience supporting remote or distributed teams managed from the US is a plus.
• Background in healthcare, revenue cycle management, BPO, or KPO operations is advantageous.
• Familiarity with recruiting and screening platforms such as Ashby, Checkr, or similar tools is beneficial.
• Experience running employee engagement surveys or developing an onboarding program from the ground up is a plus.
• Strong ownership, empathy, judgment, autonomy, accountability, and willingness to take initiative in a fast-growing environment.

Benefits

• Full-time remote position based in India.
• Opportunity to build a people operations function and HR infrastructure from the ground up.
• Broad ownership across recruiting, onboarding, employee engagement, payroll, compliance, policies, and employee relations.
• Collaboration with international leadership and distributed operations and People teams.
• Significant autonomy and responsibility in shaping scalable HR processes and the employee experience.
• Exposure to a growing, remote-first environment where initiative, accountability, empathy, and continuous improvement are valued.
• Opportunity to directly influence employee experience, operational consistency, and organizational growth.