HR Shared Services, Recruitment Operations Manager

- Salary package:  $126,306– $140,543 per annum plus 17% superannuation and annual leave loading 
- Full-time, continuing role, 35 hours per week 
- Macquarie University, Wallumattagal Campus, North Ryde (hybrid working arrangement) 

Shape the experience of each new starter at Macquarie 

Every new role created and every person appointed at Macquarie University begins with the work of the Positions and Appointments Team. As Manager, Recruitment Operations, you will lead the service that makes position establishment, appointments and onboarding accurate, timely and easy to navigate for staff and leaders across the Macquarie University Group. 

You will join a HR Shared Services function that values end-to-end thinking and continuous improvement, working alongside stakeholders across a diverse and complex university group. It is an opportunity to bring service design, systems know-how and team leadership together in one role, with real scope to shape how things are done.

This is a role for someone who enjoys the full picture: the people, the process and the technology. You will guide a capable team, refine the way services are designed and delivered, and make sure the data and systems underpinning them are reliable. Your work will be visible in dashboards that inform planning, in processes that remove friction, and in the excellent customer service experienced  by each new starter. 

About the Role 

Reporting to the Head of HR Shared Services, you will be accountable for the delivery and continuous improvement of position establishment and appointment services. Your responsibilities will include:

• Lead the delivery and continuous improvement of position establishment and appointment services, working with key stakeholders to provide efficient, effective support and a positive staff experience 

• Build and manage an effective team, including work allocation, capability development and performance management, to maintain high levels of engagement and motivation 

• Provide operational oversight of HR services relating to position establishment and employee appointments, escalating issues and risks to inform decision-making and planning 

• Plan and manage the use of agreed processes, standards, methods and tools to underpin efficiency, effectiveness, reliability and consistency of service delivery and performance 

• Maintain high data quality and optimising data to improve client visibility and decision-making through reports and dashboards 

• Manage and optimise the technology solutions that enable service delivery, including requirement definition and testing of changes and upgrades 

• Develop long-term customer relationships and maintain a clear understanding of customer needs, balancing competing internal and external stakeholder demands to deliver operational excellence and a high level of customer satisfaction 

• Lead ongoing analysis and review of HR services and processes to identify opportunities for value optimisation, improvement and enhancement, informed by customer data and service performance metrics 

• Develop service performance standards and reporting against performance metrics aligned with business and HR objectives, while fostering a work environment with a culture of accountability 

About Us 

Macquarie University is a place where interesting people come to do their best work. Our Human Resources Shared Services function supports HR execution across the University Group including Macquarie University, U@MQ and Macquarie University Health and delivers services that are accurate, responsive and human-centred. The Positions and Appointments team sits at the heart of this, enabling the establishment of roles and the appointment of people who make our teaching, research and professional services possible. 

About You 

You are an experienced HR operations or HR shared services professional who understands process and systems as well as people. You are comfortable owning a service end to end from how a process is designed, to how it is configured in the technology, to how it is tested, measured and improved. You bring clarity to complexity, and you enjoy building teams that take pride in getting the detail right. 

Selection Criteria 

• Demonstrated experience leading and developing a team delivering HR operations, shared services or transactional HR services in a complex organisation 

• Proven experience in position establishment, appointments, onboarding or related employee lifecycle services, including operational oversight and risk escalation 

• Technical competency with HRIS or workflow technology (Workday or equivalent), including requirement definition, configuration input, testing of changes and upgrades 

• Demonstrated capability in process and systems design, with a track record of end-to-end service improvement informed by data and performance metrics 

• Experience establishing service performance standards, reporting against metrics, and maintaining high standards of data quality to enable reporting and dashboards 

• Well-developed stakeholder engagement skills, with the ability to manage expectations and competing priorities across internal and external customers 

• Sound working knowledge of relevant employment frameworks, EEO and WHS obligations, and their practical application in HR service delivery 

How to Apply 

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above). 

Applications Close: Sunday 18th of October 2026 at 11:59pm (AEST).  

We reserve the right to progress or decline an application prior to the application closing date. 

Applicants must have valid Australian Working Rights.  

For enquiries, or a confidential conversation about the role please contact TA Consultant Kate Williams -  k.williams@mq.edu.au.

Why Join Us? 

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today. 

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University. 
 

• Flexible, hybrid work arrangements 

• 17% Superannuation 

• Subsidised onsite parking options 

• Extensive training and professional development programs 

• Onsite childcare facilities to support working parents 

• Onsite vacation care during school holidays 

• Discounted health insurance 

• Subsidised membership at our Sport & Aquatic Centre 

• Access to an Employee Assistance Program for free and confidential support 

• Convenient onsite GP, imaging, and physiotherapy clinics 

Pre-Employment Checks 

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. 

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University. 

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

18/10/2026 11:59 PM

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A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.