Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

The HRIS Service Coordinator serves as a primary resource for workforce transaction processing and HRIS support, ensuring employee data is maintained accurately, securely, and in compliance with company policies, procedures, confidentiality requirements, and cybersecurity standards. This role reviews, validates, and processes workforce transactions within PeopleSoft, responds and troubleshoots service requests through ServiceNow, and provides guidance to field management on workforce administration processes. The HRIS Service Coordinator partners closely with Compensation, Payroll, Compliance, and HRIS teams to support data integrity, service delivery, information security, and continuous process improvement. The position serves as a subject matter expert for workforce transaction processes and approval requirements while supporting manager education and self-service capabilities.

Essential Duties and Responsibilities

·        Review incoming requests for completeness, accuracy, required approvals, and policy compliance.

·        Process workforce transactions within PeopleSoft.

·        Manage future-dated transactions and ensure timely processing.

·        Return incomplete requests with guidance regarding missing information and approvals.

·        Manage and monitor the HRIS Service mailbox and ServiceNow ticket queue.

·        Provide timely support for workforce administration inquiries and service requests.

·        Evaluate requests and determine when escalation is necessary.

·        Partner with internal collaborators to resolve service requests.

·        Maintain the accuracy, security, and confidentiality of employee information.

·        Conduct data audits and resolve discrepancies.

·        Create and maintain SOPs, job aids, FAQs, and knowledge articles.

·        Conduct quarterly webinars and training sessions.

·        Supports the HRIS Service team with data requests, reports, and projects.

Knowledge, Skills, and Abilities

·        Strong analytical, problem-solving, and critical-thinking skills with a high level of attention to detail.

·        Demonstrated customer service orientation with effective written and verbal communication skills.

·        Ability to build and maintain productive working relationships with Field Management, Compliance, Compensation, Payroll, and HRIS partners.

·        Ability to interpret, apply, and communicate company policies, procedures, and approval requirements.

·        Strong organizational and time-management skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.

·        Ability to maintain confidentiality and safeguard sensitive employee and company information.

·        Ability to develop training materials, facilitate learning sessions, and support knowledge-sharing initiatives.

·        Continuous improvement attitude with the ability to find opportunities to enhance processes, service delivery, and data quality.

·        Knowledge of workforce administration processes, HRIS systems, and employee data management practices.

Key Performance Indicators (KPIs)

·        Workforce Transaction Accuracy

·        Transaction Turnaround Time

·        SLA Compliance

·        Email Response Timeliness

·        Ticket Resolution Time

·        Data Audit Results

·        Reduction in Partner concerns

·        Knowledge Article Creation and Maintenance

·        Manager Training Participation and Effectiveness

Required Qualifications

·        1+ years of experience in HR, HRIS, Payroll, Shared Services, Workforce Administration, or related fields.

·        Experience processing employee transactions within a Human Capital System (HCM), preferably PeopleSoft.

·        Experience managing shared mailboxes and ticketing systems.

·        Working knowledge of HR policies, approval workflows, and workforce administration processes.

·        Strong customer service, communication, organization, and problem-solving skills.

·        Ability to maintain confidentiality and handle sensitive employee information.

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.