Ice Cream QA Technician

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

Job Title: QA Technician
Scope: Canada
Location: Simcoe, ON CA
Terms: Full Time

THE ROLE:

The Site Quality role supports the implementation of TMICC specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

WHAT YOU'LL BE RESPONSIBLE FOR:

The scope of the role is dependent on-site scale factors including, consumer units, packing lines, site headcount -FTE, direct responsibility staff FTE and site complexity factors such as technologies, SKU, and production direct-shipped to customer. Designation is dependent on application of special technical skill or academic standing in one or more area of quality such as microbiology, chemistry, mathematics / statistics, etc. in addition to responsibilities of Specialist.

WE'RE LOOKING FOR SOMEONE WHO WILL:
• Supports implementing and assessing on-going compliance to a quality testing program throughout the production cycle that is aligned with Magnum Ice Cream company external requirements and applicable specifications.
• Supports the implementation and verification of procedures to control non-conforming materials and products.
• Supports program to ensure on-site Quality laboratories operate in accordance with applicable Good Laboratory practices and TMICC external requirements, test methods and general laboratory safety.
• Supports implementing and verifying site calibration and maintenance program for inspection, measuring and testing equipment.
• Supports program for product fill control through monitoring and verifying fill parameters and compliance.
• Supports the implementation and maintenance of systems where key quality data and information are recorded and preserved.
• Supports / participates in Quality and Food Safety process improvement teams within the factory.
• Supports digital systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses.
• Supports / participates in structured quality improvement activities related to customer and consumer issues.
• Supports efforts to improve quality of inbound materials by collecting and analyzing supplier performance data.
• Supports process capability studies to maintain alignment between process capability and specification limits in processing and filling operations.
• Applies current tools and practices to support management of quality related projects.
• Supports efforts to complete and maintain external and internal audits, GMP Inspections and certifications.
• Supports efforts to verify and document compliance to regulatory requirements applicable to quality and consumer safety.

WHAT YOU'LL NEED TO SUCCEED:
• Bachelor’s Degree or Post Secondary Diploma in Science, Microbiology, Chemistry and/ or related field
• Understanding of HACCP and FSMA, HACCP Level1,2 an asset
• Understand and enforce Good Manufacturing Practices (GMPs) in the food plant.
• Must be able to effectively manage conflict while creating an inclusive work environment.
• Must demonstrate the ability to adapt to changes in a fast-paced environment.
• Must demonstrate strong analytical skills, laboratory methods with careful attention to detail.
• Self-motivated, quick learner, inquisitive and process orientated.
• Strong ability to prioritize activities, excellent time management and organizational skills.
• Ability to work shifts along with overtime coverage during weekends
• Experience in SAP, SAP QM systems and other programs essential for Quality analysis such as Microsoft Office programs like Excel, PowerPoint, Word, Teams, Power BI etc.

WHAT YOU'LL GET:
Alongside meaningful work and strong development, we offer a reward package that typically includes:
• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities 
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

Informations supplémentaires

The Magnum Ice Cream Company est un employeur qui s’engage en faveur de l’égalité des chances. Nous valorisons la diversité et nous engageons à créer un environnement inclusif où chacun peut donner le meilleur de lui‑même, indépendamment de l’âge, du handicap, de l’identité de genre, de l’origine ethnique, de la religion, de l’orientation sexuelle ou de toute autre caractéristique protégée.