Implementation Manager

What you'll do:

• Manage Influ2 implementations across a portfolio of clients, ensuring setup aligns with business objectives.
• Advise clients on best practices and help them integrate Influ2 into their existing workflows.
• Gather client requirements and translate operational workflows into technical configurations.
• Balance 15+ concurrent implementations across different levels of complexity.
• Articulate the value of Influ2 to key client stakeholders at all organizational levels.
• Collaborate with internal Product and Development teams to flag, track, and resolve product bugs or feature requests.
• Provide technical support and guidance to Customer Success Managers on complex account setups.

Experience:

4+ years of experience as a client-facing Project Manager, Implementation Manager, or Customer Success Manager (with strong onboarding experience).
2+ years in the MarTech or SalesTech space.
Strong hands-on experience with CRMs, Marketing Automation Platforms (MAPs), APIs, webhooks, and system integrations.
Advanced English proficiency.
Track record of identifying upselling or expansion opportunities is a plus.
Familiarity with sales engagement platforms (Outreach, Salesloft) and BI tools is good to have.

Skills:

• Strong communication skills: You foster strong relationships and communicate clearly with stakeholders, including CSMs and cross-functional teams.
• Product advocacy & adoption: You stay on top of new product releases, position new features to customers, gather actionable product feedback, and uncover opportunities for account growth.
• Ownership: You are a proactive self-starter who takes initiative and navigates shifting priorities in a fast-paced environment.
• Project and time management: You excel at managing multiple projects with different focus areas simultaneously.
 
At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn't perfectly match our list, we would still be delighted to receive your application and learn more about you!

What's in it for you?

• Remote work, no fixed hours. Work wherever and whenever you do your best thinking.
• Progressive commission structure and performance bonuses.
• Unlimited vacation policy for your work-life balance.
• Generous parental leave and other thoughtful benefits.
• Well-rounded health package to keep you supported.
• A flat, fast-moving team where your ideas will have impact immediately.
• Some local and international travel may be required for internal/external events.

 

We’ve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 24 months while achieving 50% growth.

We're convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there's no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.

We're committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.