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Aspen, Colorado, United States
Onsite
Job Title: In-house Ski Technician / Ski Valet Attendant – Aspen Ski Resort
Location: Aspen, Colorado
Terms: Seasonal, full and part time roles available
Pay: $23/hour base wage, plus tips.
Requirements:
Expect weekends and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.
About the Role
Valet technicians are the face of Ski Butlers at our on-site hotel service center locations. This role aims to provide a seamless experience for all hotel guests using the hotel’s skier services. From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel team members, and create a genuine personal hospitality experience unlike any other.
Perks and Benefits:
Free Alterra Mountain Company Employee Pass
Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
Full Aspen Premier Pass for FT Employees (32 hours)
Ski at all 4 mountains, no blackout dates
Includes Ikon Base Pass
Unlimited: Eldora, Copper (+ other resorts out of CO)
5 days at Select Resorts
Discounted access to 500+ industry brands
Generous discounts to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.
Primary Responsibilities
Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements:
KCR #1: On Time – arriving within 5 minutes of the agreed upon time
KCR #2: Communication – setting clear expectations around the entire scope of service
KCR #3: Equipment – choosing the right equipment for each guest given their skills and current conditions at the resort
Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
Setting up the next shift and future team members for success
Enhance the overall skier experience
Secondary Responsibilities
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
Anticipating guest needs
Snow removal
Re-stock amenities
Ability to work confidently in a fast-paced environment
Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
