IN_Senior Associate_ Dynamics, AI, Selenium_Data and Analytics_Advisory_Bangalore

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities: • Implement Testing for Dynamics CRM systems through Automation tool such as Selenium •Develop and maintain automated test frameworks specifically tailored for AI/ML models within CRM systems to ensure accuracy, performance, and reliability of intelligent customer insights • Work on optimising the work and help in end to end testing through agentics flows • Perform end-to-end testing of customer journey automation, lead scoring algorithms, and personalized recommendation engines to ensure optimal user experience and business value delivery • Create and execute test cases for CRM integrations with third-party AI services, APIs, and external data sources while ensuring data quality and system interoperability • Monitor and analyze AI model performance metrics, conduct regression testing on retrained models, and validate the accuracy of predictive customer behavior algorithms • Document test results, defects, and AI model performance issues while working closely with development teams to resolve complex technical challenges in AI-driven CRM features • Establish quality assurance processes for continuous integration and deployment of AI models within CRM environments, ensuring compliance with data privacy regulations and industry standards

Mandatory skill sets: • Dynamics, AI, Selenium

Preferred skill sets: • Dynamics, AI, Selenium

Years of experience required: 4+ years

Education qualification: B.Tech/MCA/BCA/M.tec