Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,500 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
About the Role
Must be Local to the Chicago Metro Area
The In-Store Representative (ISR) manages the performance of ecoATM kiosks across a local territory of retail partner locations. You'll own the full kiosk experience — from building relationships with store management and ensuring machines run smoothly, to educating store staff, assisting customers, and serving as the face of the ecoATM brand in the field.
What You'll Do
Kiosk Operations & Maintenance
- Conduct regular and on-demand store visits to ensure kiosks are optimally placed, clean, and fully operational; maintain daily logs of visits, issues found, and resolutions.
- Maximize kiosk uptime by running test transactions, performing preventative maintenance and technical repairs, parts replacements, troubleshooting issues, and reporting deficiencies to internal teams using provided tools and parts.
- Evaluate kiosk placement effectiveness within each store to ensure maximum customer visibility and ease of use; work with store management to secure optimal placement and resolve temporary issues.
- Perform kiosk installations, relocations and removals at retail partner locations as directed.
Retail Partner Relationships
- Build and maintain positive relationships with store and location management through training, awareness building, and proactive problem-solving to ensure site compliance and maximize kiosk profitability.
- Serve as the first point of contact at new locations — introducing ecoATM, explaining the value of hosting our kiosks, documenting placements, and escalating any issues to internal teams.
- Communicate placement issues, concerns, and recommendations to key account management and ISR leadership.
Customer Experience
- Engage with and assist ecoATM customers directly at kiosks; report customer issues and concerns to internal teams.
- Act as the "voice of the customer," sharing observations about customer experiences and impressions with internal teams.
- Participate in customer engagement events at stores or other locations as directed.
Planning & Safety
- Efficiently plan and schedule store visits using reporting tools and established policies.
- Maintain awareness of site and driving safety, reporting any concerns to management immediately.
- Take on additional responsibilities and projects as directed by leadership.
What You'll Need
Education & Experience
- High School Diploma or equivalent required.
- 4+ years of customer-facing sales or customer service experience required.
- Hands-on experience with tools and troubleshooting mechanical issues.
- Wireless or technology retail experience is a plus.
Skills & Abilities
- Self-motivated and reliable, with strong communication, time management, and organizational skills; able to work independently with minimal supervision.
- Superior customer service skills with the ability to communicate effectively across customers, store management, technical support, and company leadership.
- Strong problem-solving and troubleshooting ability.
- Basic to intermediate understanding of computers and consumer electronics, including familiarity with technical terminology and software systems.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint).
- Must own a smartphone.
Logistics & Compliance
- Valid driver's license (Real ID compliant), clean 3-year driving record, and adequately insured, registered, and reliable personal vehicle required.
- Must be able to store up to 50 cubic feet (4ft × 4ft × 3ft) of company property and supplies in your vehicle and home.
- Must be able to lift parts and equipment up to 50 lbs.
- Must pass criminal background and motor vehicle record checks; subject to ongoing MVR monitoring.
- Must sign and adhere to the Company Driver Safety and Reporting Policy.
Schedule
- Typically, 40 hours/week with limited overtime.
- Occasional evenings and weekends required for special projects or customer engagement events.
Travel
- Daily local travel by car to stores within your home market/region.
- Occasional overnight travel by car or plane (≤25%).
Location
- Remote (field-based) Must Reside in the Chicago, IL Area
Pay Range (How much might you earn in your base salary?)
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
